The Department of Children and Families seeks dedicated child welfare professionals who are committed to upholding the Department’s fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. The Department’s vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care and education. DCF works toward establishing the safety, permanency and well-being of the Commonwealth's children by: stabilizing and preserving families; providing quality temporary alternative care when necessary, safely reunifying families; and when necessary and appropriate, creating new families through kinship, guardianship or adoption. Preferred applicants will possess a demonstrated commitment to the core practice values: 1) child-driven, 2) family-centered, 3) community-focused, 4) strength-based, 5) committed to diversity/cultural competency, and, 6) committed to continuous learning.
GENERAL STATEMENT OF DUTIES:
Provide administrative/clerical support to a large number of professional staff. Duties may include the following:
Utilize Microsoft Office Applications - Word and Excel - with accuracy.
Perform accurate typing, word processing and data entry.
Maintain case archive process for the area office, filing, records management, archive submissions, and archive requests.
Track the data drive information used in case assignments and personnel management.
Perform Area Office closed records processing.
Serve as a receptionist. Greet clients and visitors; answer telephone calls; refer clients and visitors to appropriate department staff when needed.
Provide administrative /clerical support and projects as assigned.
Provide routine information concerning agency office locations, programs and services.
Assist with processing mail and fax as necessary.
Maintain filing system.
Assist staff by entering information into the FamilyNet system including FamilyNet searches.
Assist social workers with Mass Health insurance claims.
Manage personal needs accounts on the area office level of Social Security and Title II payments.
Assist in the support of Area Director as needed.
Other related duties as assigned.
Demonstrated ability in Microsoft Office Applications – Word, Excel and Access Family Net, etc.
Ability to effectively handle complaints presented or referred to the Director.
Demonstrated ability to work with culturally diverse populations.
Demonstrated ability to maintain a professional demeanor in the public forum.
Ability to plan, organize and carry through on office events.
Ability to carry out work activities with a minimum of direction.
Ability to establish systems to improve overall performance of all clerical functions.
Ability to organize and maintain filing systems.
Please ensure that you attach a resume with your application submission to this requisition.
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants".
As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.
Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
For questions, please contact the CYF Office of Human Resources at 1-800-510-4122 and select option #2.
First consideration will be given to those applicants that apply within the first 14 days.
Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below:
I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. *
II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. *
III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. *
IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.*
- Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.