HIV Case Manager Supervisor

Kent Sussex Community Services - Dover, DE


Under general supervision of the Director of Community Services, will be responsible for the day to day management of all aspects of the HIV Case Management program. This includes clinical supervision, effective liaison to the KSCS executive staff and funding source contract managers; teamsmanship, program staff morale and interdepartmental relations; oversight of the program budget; compliance with State and Federal standards; and quality assurance. This position must exercise independent judgment and be capable of working with little or no supervision.


  • Liaison between Kent Sussex Community Services, the Division of Public Health, and the Delaware HIV Consortium.
  • Ensure that all clients are receiving proper assistance in accordance with documented need.
  • Accountable for the coordination of medical reviews by the Nurse Consultant.
  • Assesses staff development needs, provides or ensures the provisions of outgoing training in clinical/professional practices.
  • Ensures that to the extent possible staff cultural diversity is consistent with that of the population of persons served.
  • Ensures that staff workloads are distributed equitably.
  • Conducts systematic trend analysis and reports pertaining to population of persons served.
  • Develops and sets realistic, measurable goals and objectives for the unit that is consistent with agency mission and strategic plan, contractual term, and conditions, and program standards.
  • Maintains thorough understanding of program budgets, cost centers, revenue, and projections.
  • Develops and maintains effective systems of communication, and works collaboratively with all subordinate levels of staff as well as lateral and superior levels of management.
  • Recruits, hires, and supervises professional and non-professional HIV/AIDS Case Management staff and associated support personnel.
  • Ensures that all program staff is trained in and understands program policy and procedures.
  • Provides clinical supervision and training as pertains to medical case management with focus on co-occurring mental health, mental health, and HIV.
  • Regularly and accurately shares all necessary “need to know” information regarding team, policies, and management decisions to program staff.
  • Maintains awareness of staff morale and ensures that all program staff functions effectively as a team.
  • Supports the overall goals, objectives and mission of KSCS and works to enhance the collaboration between interagency departments.
  • Participates in agency meetings and committees as assigned.
  • Performs outreach and marketing functions as required.
  • Represents agency and/or persons served in local, state, and/or national special interest coalitions, work groups, workshops, committees, task forces, etc.
  • Ensures timely submission of required and specially requested reports
  • Adheres to Delaware Department of Health and Social Services PM 46, and the Federal Register 42 C.F.R., Part 2 Confidentiality Rule, and 45 C.F.R Parts 160 &164 Federal HIPAA Privacy Rule.
  • Perform related work as required.


Departmental staff: Case Managers and Administrative Assistants.


Director of Community Services


  • Knowledge of state, federal department, agency laws, rules, procedures and application pertaining to the specific agency;
  • Knowledge of AIDS Waiver and Ryan White program standards and the process for implementation of those standards at the program level.
  • Knowledge of agencies, resources and their functions and appropriate referral procedures;
  • Knowledge of record-keeping practices and procedures, and use of standardized forms;
  • Skill in eliciting, documenting, and providing accurate information;
  • Skill in clinical documentation; accepted formats, terminology;
  • Skill in written and oral communication and interpersonal relations with persons from varied socio-economic backgrounds;
  • Ability to assess information and make proper recommendations and referrals;
  • Ability to maintain accurate records, compile and record data;
  • Ability to establish effective work relationships with other agencies, co-workers, and the public;
  • Ability to handle sensitive and/or emergency situations.
  • Demonstrates competency in the provisions of services that have sensitivity and relevance to the age, gender and cultural characteristics of the persons served


Graduate of an accredited college or university with Bachelor’s Degree in Social Work, Counseling, Psychology, Rehabilitation Counseling, or a related field.

  • Must possess a minimum of one year experience supervising personnel.
  • Applicants must be knowledgeable of basic concepts of case management, the psychosocial and health factors affecting optimal functions of clients and their support systems; and knowledgeable of state and federal laws and regulations regarding health services confidentiality and consent.
  • Must have a valid driver’s license.


  • Must be willing to submit to a criminal background check
  • Must be willing to submit to random drug screens
  • Direct Deposit of paycheck
  • All incumbents are required to demonstrate proficiency in cultural sensitivity and diversity issues
  • Must possess a valid driver’s license and a telephone.


Intermittent sitting, standing and walking. Must be able to travel within geographical area.

Job Type: Full-time


  • case management: 1 year (Preferred)

Work authorization:

  • United States (Preferred)

This job will require you to pass a background check:

  • Yes