Medical Office Supervisor, CMG (Lincoln Street I/M Hawthorne)

UMass Memorial Medical Group - Worcester, MA

At UMass Memorial Health Care, Everyone is a Caregiver regardless of title. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health care system of Central and Western Massachusetts, and a place where we can help you build the career you deserve. We are more than 14,000 employees, working together as one health care system. And everyone, in their own unique way, plays an important part, everyday.

Requisition #: 194811
Title: Supervisor Medical Office CMG
Department: Internal Medicine
Posting Date: Sep 5 2019
Status: Exempt
Shift: Days
Hours: 40
Location: UMass Memorial Medical Group - 291 Lincoln St, Worcester, MA

Monday-Friday, exempt position, normal hours may include 8:30 AM - 5:00 PM

Position Summary:
Supervises employees and activities for the efficient administration of medical office activities in a large medical practice office. Coordinates a broad range of related functions to include patient billing–related activities, patient registration and scheduling, medical transcription, medical records, budget administration, etc. Ensures and performs administrative support services for a Physician Leader, Group Practice Manager/Physician or similar position.

Position Qualifications:
A.S. Degree in Business Administration or equivalent and five (5) or more years of medical administrative office experience. Strong oral and written communication.

Excellent interpersonal skills. Excellent organizational and analytical/problem–solving skills.

Ability to coordinate and organize multiple functions and activities. Proficient in computer

software products such as word processing, spreadsheet, MEDITECH, IDX, etc.

Major Responsibilities:
Monitors workflow and productivity to evaluate office performance. Takes corrective action to ensure the efficient and effective workflow.
Directs patient care activities. Assesses patient flow. Develops and maintains systems and processes to assure efficient flow.
May perform duties of a certified medical assistant if qualifications are met. MA certification must be maintained.
Creates a team focused environment by coordinating clerical and clinical staff to ensure quality patient care.
Ensures the production of correspondence, transcribed medical reports, memos, etc.

Standards of Respect:
We’re striving to make respect a part of everything we do at UMass Memorial – for our patients and for each other. We’re expecting that our new caregivers practice our six Standards of Respect: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind, to help us make respect a part of how we take care of business everyday.