T-Mobile Premium Retailer ? Wireless Vision
Are you passionate about driving sales while impacting employee and customer satisfaction? Wireless Vision might be the perfect fit for you! Our culture is unrivaled, and we?re looking for a Retail Store Manager who thrives in a dynamic and high energy environment and can bring a unique mix of industry knowledge and passion for people that will drive customer satisfaction while maintaining the environment that makes us the place to be.
In this role, you will have the opportunity to focus on driving consistent growth and profitability in your location by focusing on sales and operational results.
Reporting to the District Manager, you will drive sales and operational results by coaching, developing and leading your team to exceed goals with integrity.
Responsible for full operation of retail store including opening, closing, staffing, service levels, cash and inventory.
Make staffing adjustments as needed to meet the needs of the business.
Majority of business hours are spent on the sales floor greeting customers, coaching employees and running the business where it matters most which is close to the customer and sales team.
Establish and exceed organizational performance and individual performance goals.
Complete duties and provide leadership designed to deliver high levels of service to customers within the framework of established company policies.
Screen and hire outstanding talent for the organization and recruit sales staff on an ongoing basis.
Responsible for all aspects of retail including hiring, training, marketing, loss prevention, P&L and team leadership.
Ensure that visual merchandising is appealing to customers while adhering to T-Mobile standards.
Ability to motivate, encourages, coach, develop, lead and train a winning sales team.
Provide answers directly to customers concerning billing processes, roaming, equipment, service plan upgrades and other customer service related issues inquiries.
Ensure that sales associates are up to speed on training for new products and offerings, and know the sales techniques necessary to sell them.
Participate in community events, local marketing events and public relations activities to develop a positive image for the company in the local community. Your Experience:
Qualifications: 2-3 years of management experience in retail or another environment with a strong customer focus.
College degree is preferred, HS diploma or GED required
Excellent written and verbal communications skills required.
Strong organizational skills required.
Competent in customer focus, change & innovation, strategic thinking, relationship building and influencing, talent management and inspirational leadership.
Working knowledge of cellular/advanced wireless communication preferred. Working knowledge of PC Windows’s applications (Excel and Word) required.
Bilingual in Spanish and English preferred.
May require additional tasks, duties or projects as assigned.
What We’ll Offer:
Competitive paid time-off program.
Medical, dental and vision benefits.
Phone service discounts.
Development and growth opportunities.
Wireless Vision is an Equal Employment Opportunity Employer and a Drug Free Workplace