Field Operations Supervisor

Via Satellite, Inc. - Bristow, VA2.4

Full-time
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Via Satellite, Inc., established more than 30 years ago, has a great opportunity for you to establish a long-term rewarding career in our Operation team. We are looking for an experienced Field Operation Supervisor to lead our Technicians to success.

What's in it for you?

  • Competitive compensation
  • Performance incentives that include cash and rewards
  • PTO
  • Medical, Dental, and Life insurance, plus a 401k with company-matched funds
  • Supplement Insurance Plans
  • Additional benefit may be the opportunity to take home a company vehicle

What do we need from you?

  • Must be able to lead and motivate a diverse team to achieve common goals
  • Excellent communications skills that can provide leadership and manage overall direction for the Field Service Technician team to ensure 100% customer satisfaction
  • Strong problem-solving abilities, excellent interpersonal skills, and a customer service focus
  • Ability to direct, coach, and develop technicians to create a high performing team that delivers the best customer service possible

What does a Field Operations Supervisor do?

  • Supports new employees through training and future development, while demonstrating and coaching behaviors that ensure quality customer service
  • Perform training for existing technicians on changing processes, procedures, and technologies
  • Conduct on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
  • Address escalated customer and/or employee issues

Must be 21 years of age or older; possess a valid driver's license; ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports; ability to write reports and correspondence; technical, or vocational school a plus; successful completion of criminal background check, drug screen, and mvr check; must be able to lift up to 75 lbs., climb ladders 28' and above, work in confined spaces, and all weather.

If you have any question, contact our office at (540) 636-1068 x131

Via Satellite Inc. is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law

Job Types: Full-time, Commission

Salary: $40,000.00 to $54,000.00 /year

Experience:

  • Management: 3 years (Preferred)

License:

  • Driver's License (Required)