Youth Progress Experience Manager

Youth Progress - Portland, OR (30+ days ago)2.0


We are seeking a thoughtful, proactive, detailed-oriented and engaging Youth Progress Experience Manager to join our team. The person in this position will personify our deep commitment to building a highly engaged, motivated, and successful community of people working to ensure youth in the juvenile justice and foster care systems have every opportunity to learn, grow and succeed. The Experience manager will be responsible for overseeing initiatives, projects and programs that promote employee engagement and satisfaction and directly contribute to organizational health and effectiveness. The Experience manager will serve as the main point of contact for administrative functions such as finance and human resources and will support senior leadership in tackling challenges before they arise, making it easier for individuals to focus on their work, and creatively exceeding employee expectations.

Job Responsibilities:
Employee engagement:
Build community from the inside out and proactively engaging with the broader organization to make Youth Progress the employer of choice for individuals deeply committed to working with youth in the juvenile justice and foster care system
Tirelessly seek new ways to surpass employee expectations in support of our teams
Delight team members with random acts of kindness & recognition, create strategic touch points & events on key dates, anniversaries and accomplishments.
Building relationships that enhance knowledge of employees and the business (including name-knowing and professional connection-making) to enhance employee experience across our multiple locations.

Culture:
Manage the onboarding process creating a memorable first impression for new hires.
Create content for ADP Workforce Now as we shift to using this platform for new employee orientation and onboarding, benefits & workplace experience programs
Refine and reinforce workplace culture initiatives that build on our established culture while positioning us with systems, accountability and buy-in for scalable growth.
Serve as a visible, involved and engaged leader to employees throughout the organization by modelling our organizational hospitality and culture values

Communication:
Proactively craft pertinent and on-brand communications through multiple channels to bring information to employee teams.
Create on brand internal communications to support workplace experience initiatives in both social and print channels.
Create buzz around what's happening, what's next, and why it's important.
Highlight employee stories, employees of the month, and other points of recognition on social media, our website, and in our workplaces.

Process Improvement:
Discover and build systems that address root causes of employee, cultural, or organizational pain points, not just symptoms.
Create new processes and streamline systems, identify new opportunities to better serve our team, provide support to company-wide initiatives and strategies focused on performance management, recognition, career development, and employee relations.
Implementing and monitoring standards of service to meet and exceed expectations and consistently seeking opportunities to improve efficiencies and outcomes.
Develop and maintain effective systems through which to assess and refine service delivery, reporting on outcomes, and delivering on improvements, including ADP Workforce Now and ADP Comprehensive Services team
Serve as liaison with ADP Comprehensive Services to improve upon recruitment, selection, on-boarding, training and performance management processes

Administrative:
Manage the workflow, reporting and data integrity of HR Information Systems (HRIS).
Coordination of the employee recruiting function in order to enable departments to hire necessary talent, owning recruiting tools and processes to optimize for efficiency, effectiveness, and candidate satisfaction.
Coordination of new hire paperwork; Complete Forms I-9, verifies I-9 documentation and maintains I-9 files; Conducting background screenings for all prospective employees
Investigate and resolve employee relations issues when necessary, encouraging open, productive dialogue between managers, employees and other partners
Develop and implement goals and metrics for employee retention and workplace culture and satisfaction.
Support other functions as assigned

About Us:
Youth Progress provides safe and stable homes to youth in the Juvenile Justice and Foster Care systems. We are trauma-informed, culturally responsive, and provide individualized and comprehensive supports to youth in our programs. We are dedicated to helping youth become productive members of the community.

At Youth Progress:
We believe youth in the juvenile justice and foster care systems are leaders, scholars, artists, athletes and entrepreneurs
We believe in the power of relationships, and working tirelessly to earn the trust and respect of youth in our programs
We believe in treating youth with unconditional positive regard
We believe in creating caring environments that inspire change in the hearts and minds of youth
We believe staff and youth are on a transformational journey together

Position & Environment Details:
Full Time: Yes
Hours: Hours vary, M-F. Occasional evenings and weekend as needed.
Co-workers: as an organizational leader and culture creator you not only act as a partner to the executive team, you provide guidance and support to all employees. As an agency, we're creative, open-minded, dedicated to providing the highest quality of programs to our youth, and advancing equity, diversity, and inclusion.
Day to day: For this position, no two days are exactly alike. However, on any given day, you will balance tasks, projects, "desk work" and interacting with co-workers and employees across the organization. We are looking for someone who enjoys lively days, is deeply committed to advancing equity, and wants to make everybody around them better.

Applicant Qualifications:
Required:
Bachelor's degree in Human Resources, Psychology, Social Science or related field is a plus, or equivalent experience
5+ years progressive experience and responsibility
Commitment to advancing equity, diversity, and inclusion
Customer focused; approachable, compassionate, and an effective communicator with a diverse audience.
Solid project management and execution skills
Experience creating new program and initiatives in an environment where buy in is critical and key influencers may need help getting on board.
Current driver's license

Preferred:
Experience with ADP Workforce Now HRIS highly desirable.
Working knowledge of multiple human resource disciplines including; data analysis, compensation practices, organizational diagnosis, performance management
Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

Contact Info & Application Instructions:
To Apply:
Submit a cover letter and resume to Nick Gallo, ngallo@youthprogress.org

Please note that only applicants progressing to the interview stage will be contacted.

Benefits:
Generous vacation/sick accrual
100% premium paid health insurance
Eligible for membership in OnPoint Community Credit Union
Education assistance available after 1 year of employment
Employee Assistance Program provides free counseling services
Training and professional development