Dispensary Front Desk Associate

Long Beach Dispensary - Long Beach, CA

Part-time$15 - $16 an hour
EducationSkills

POSITION SUMMARY

As a Dispensary Front Desk Team Member you will be the face of the brand! This role will welcome customers with a focus on exceptional customer service and assist with assessing their needs and providing guidance on product knowledge and pricing both in person, via social media and live chat and over the phone. Our Front Desk is our primary brand ambassador and represent the very best we offer.

We are open seven days a week from 9AM - 9PM and your schedule may include Saturday and Sunday. A working knowledge of marijuana products is a plus but not required.

GENERAL DUTIES

  • Welcome visitors by warmly greeting them, in person or on the telephone; answer or direct inquiries through proper channels when needed.
  • Answer phones with exceptional customer service
  • Answer questions and inquiries via social media, website chat feature and telephone.
  • Accurately process payments from customers; issues receipts, refunds, credits, and, for cash customers, change.
  • Process and file daily paperwork as needed in both physical and digital form.
  • Respond to customer, internal and business to business emails.
  • Establish or identify prices of goods, services or admission; tabulates bills using calculators, cash registers, and optical price scanners.
  • Operate a cash register and itemize total purchases by recording prices, departments, taxable and nontaxable items.
  • Assist in maintaining a safe, clean and professional working environment.
  • Balance cash drawer by counting cash at beginning and end of work shift to ensure that amounts are correct and that there is adequate change.
  • Verify credit acceptance by reviewing and recording driver's license numbers; operates credit card authorization system.
  • Establish, develop, and maintain relationships with current and prospective customers to generate business for our products.

MINIMUM REQUIREMENTS

  • Be at least 21 years of age
  • Must have a high school diploma or GED
  • Previous retail, reception, or front desk experience; cannabis sales experience a plus
  • Reliable transportation
  • Proficiency in MS office products and POS (cashier) systems

DESIRED SKILLS AND QUALIFICATIONS

  • Must have a professional, well-groomed appearance and demeanor
  • Exceptional relationship building abilities
  • Comprehensive Understanding of Microsoft Office
  • Ensure a high level of customer interaction, suggestive selling and enthusiasm.
  • Exceptional customer service mindset
  • Energetic and highly determined
  • Ability to build strong, meaningful, long-term relationships.
  • Effective oral and written skills
  • Dedicated team player

* For the safety of our team and to verify identity - Please include a link to one of your social media profiles in your resume.

Job Type: Part-time

Salary: $15.00 to $16.00 /hour

Experience:

  • Front Desk: 1 year (Preferred)
  • Retail Sales: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)
  • Reception or Admin: 1 year (Preferred)

License:

  • Driver's License (Preferred)

Language:

  • English (Required)

Work authorization:

  • United States (Required)

Shifts:

  • Morning (Preferred)
  • Mid-Day (Preferred)
  • Evening (Preferred)

This job will require you to pass a background check:

  • Yes