The purpose of this position is to collect outstanding COAM fine payments from licensees or unlicensed persons. Responsibilities include, but are not limited to, tracking executive orders, contacting licensees with delinquent COAM fines by mail or phone, cross-referencing COAM licensees and lottery retailers and ensuring the organized and efficient collection of outstanding COAM fine payments.
Essential Duties and Responsibilities
The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Conducts daily collection activities, application process, notification process, and data entry process for the collection of COAM fines. Uses this data to accurately identify and maintain records of delinquent payment licensees on a daily basis.
Develops and implements COAM fine collection procedures.
Reviews executive orders for purposes of tracking fine due dates.
Receives and tracks fine payments made via electronic deposit or wire to a banking institution.
Prepares reports regarding fine payment due and fine payment past due lists.
Prepares collection reports as necessary and prepares delinquent COAM fine reports.
Prepares outstanding executive order fine payment list and submits to the Finance Department.
Prepares the monthly reconciliation of fine payments with executive orders.
Reports and works with other departments regarding any losses, irregularities and/or variances identified during the preparation of monthly reconciliations.
Utilizes a computerized system for entering licensees’ information in a tracking database system, and reviewing, monitoring, and collecting delinquent accounts.
Assists in preparation of written and verbal responses to routine and/or complex inquiries, such as fine collection procedures and compliance with COAM laws, rules and regulations.
Contacts licensees with delinquent COAM fine payments by mail, phone, and/or utilization of GLC software systems and applications.
Utilizes financial and background information and cross-references COAM (current or former) licensees with lottery retailers to identify ways to enforce the imposition of fine amounts in executive orders. Makes recommendations as to the likelihood of successfully receiving a fine amount from a current or former licensee. Maintains records of interviews and findings as a result of collection of the outstanding COAM fines.
Performs timely data entries to update the system of delinquent accounts.
Generates, prepares and maintains computerized delinquent monthly, quarterly, and ending fiscal year report for outstanding fine payments and provides said reports to the Sr. Vice President and Vice President of COAM.
Represents the COAM Department at meetings regarding the collection of COAM fine payments when necessary or requested.
May testify in criminal, civil, or administrative court proceedings.
Minimum Training and Experience Required to Perform Essential Job Functions
Bachelor's Degree in Accounting, Finance or other business related field preferred with one or more years of accounts receivable and collections experience. Microsoft Word, Excel and Access software experience required or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.