Pediatric Front Desk Receptionist

The Carithers Pediatric Group - Jacksonville, FL (30+ days ago)

Job Responsibilities


  • Greet patients making eye contact and with a smile.
  • Upon arrival acknowledge the patient in Allscripts.

Verify identification and PHI authorization

Verify and update all demographic information

Verify and update insurance information



  • Retrieve messages and return calls for well appointments.
  • Schedule appointments for patients upon leaving the office.
  • Confirm double and complex appointments for the next business day.


Data Entry:

  • Check to see that vaccines were or were not given if there for a checkup.
  • Check with doctor if unsure about vaccines given.
  • Add diagnosis if more than one checked on the fee slip.
  • Accurately enter charges in correct patient’s encounter.
  • Make sure vaccines are keyed correctly (VFC or regular vaccines) with the appropriate administrative codes.
  • Enter no show, forms and medical record charges.



  • All front desk staff is expected to clock in no sooner than five minutes before their shift begins.
  • All front desk staff is expected to work the front desk late shift as needed.
  • In addition, once trained all front desk employees are expected to work a Weekend/ Holiday rotation.


Experience and Education:

High school diploma or equivalent or trade school certification assistant program. A multitask professional with prior experience in performing front office activities in a pediatric setting preferred.


Basic medical front office procedures and extensive understanding of medical insurance and patient confidentiality regulation along with good computer skills.


Establish and maintain cooperative relationships with staff members and create a responsive caring environment for patients; make eye contact; respond promptly parents, patients and physicians needs; exercise independent judgment; perform functions that consistently fall within the legal boundaries of profession.

Code of Conduct

When confusion regarding whose needs we are meeting, we step back and ensure that we are always putting our patients’ needs first.

We say only positive comments about our organization to others, and when we point out a problem internally, we try to offer suggestions about possible solutions.

We keep sensitive information confidential.

To resolves a conflict with someone, we go to that person first.

We speak positively about others, and when someone complains to us about another person, we send him/ her directly to the person involved to solve the issue.

When a conflict has reached an impasse, we ask the Front Desk Manager, Office manager or HR Physician for assistance.

When we make commitments, we follow through in a competent, timely and professional manner.

All jobs can be completed by each person. Be sure to know and understand each job description since front desk responsibilities are interchangeable and shared.


Note: This description indicates in general terms the type and level of work performed and responsibilities held by the employee. Duties described are not to be interpreted as being all inclusive.

I acknowledge receipt of this job description and can fulfill all the requirements of this position.

100% time management

100% accuracy in data entry

100% compliance and standardization in all front desk procedures

100% customer satisfaction

Job Type: Full-time

Salary: $13.00 /hour


  • receptionist: 2 years