Technical Writer - Entry Level

MRI Software - Cleveland, OH3.5

30+ days agoFull-time
MRI Software LLC is a leading provider of innovative software solutions for the global real estate industry. MRI delivers a comprehensive and truly configurable solution, from property-level management and accounting to the most complex, long-range financial modeling and analytics for both the commercial and multifamily real estate markets. To support our rapid growth, we are seeking a talented, motivated Technical Writer – Partner Connect with a passion for producing end user documentation that supports our clients while using our products and services. Technical writers work closely with product managers, business analysts, engineers, and our support leaders to ensure they are delivering high quality and effective documentation to our end users.

MRI Software offers opportunities for technical writers to build on their analytical as well as verbal and written communication skills while learning about MRI’s enterprise software solutions. These skills can be used to advance into other areas of the organization including quality assurance, support, and product management.

Essential Functions Include:
Researches user needs and understand assigned products
Creates new content using functional specifications and their own research as inputs
Ensures compliance with legal, style, and other corporate standards
Collects content for product feature information, making sure that information is relevant to the specific feature and not redundant
Maintains existing help files and user guides, keeping them current to reflect bug fixes and newly developed features
Creates user manuals and other related hard copy documentation
Internal and external knowledge-based articles (e.g. FAQs)
The MRI Software Partner Connect program is experiencing significant growth and record breaking client adoption. By designing, building and delivering world-class API integrations to partner applications, our program provides clients with flexibility and choice to solve their needs and optimize their business. In this role, you will play a crucial part in enabling our clients to leverage an open and connected architecture by building application integrations between MRI and our partners’ solutions. As a leading provider of real estate enterprise software applications and hosted solutions, MRI leverages over 40 years of business experience to develop long-term successful relationships with its clients. Originally founded in Cleveland, Ohio, U.S.A., the company has offices in Solon, Atlanta, Toronto, London, Sydney, Singapore, and Hong Kong.

Bachelor’s Degree in Technical Communication, English, Journalism, or other Communication degree
2-5 years’ experience of software documentation experience
Applies advanced proofreading skills. Identifies copy and substantive edits within their own work and the work of others to eliminate defects delivered to the customer
Combines all research and design recommendations and technical constraints into a single solution that meets business and customer objectives.
Maintains quality as their workload and project complexity increases
Ensures strategy, direction and Information Design plans are reflected in the work of their teams
Based outside Cleveland, Ohio, MRI Software is a global company with offices in the United States, Canada, Australia, Hong Kong, Singapore, South Africa, New Zealand, and the United Kingdom. Technology has changed over the years, but we pride ourselves on staying true to the original vision of our founders.