Full Job Description
Are you looking for a career that will allow you to use your unique blend of business acumen and tech savvy? Business Analysts at IBM are subject matter experts that build the bridge between our business and our clients, immersing themselves into the market to understand problems and find innovative solutions. Be ready to navigate the complex relationships that make the business world run and find the actionable insights that result in great business decisions.
Your Role and Responsibilities
As a Senior Business Analyst for IBM Public Cloud Operations, you will apply your strategic and analytical skills to major cloud operations challenges. You will team with best professionals to develop and test strategies that ultimately impact the growth strategies of IBM public cloud. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibilities, promotes continuous learning, and rewards innovation/out of the box thinking.
Develop and oversee implementation of cloud operations strategies that will drive operational efficiencies, customer satisfaction, growth acceleration, and cost competitiveness for IBM public cloud in alignment with the broader IBM cloud strategy
Drive step-change improvements in cloud operational effectiveness by connecting product developers, offering managers and support teams on key product decisions, measuring key metrics, analyzing key trends and testing hypothesis using rigorous monitoring and analysis.
Strong executive communication skills with impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
May manage and develop 1-2 analysts. Coaching and mentoring associates with a goal of developing and retaining talent
Lead cloud service delivery and support efforts across all stakeholder groups with a strategic intent of ease of consumption, supportability and availability. Build targeted insights to inform developers and offering managers on service adoptions, supportability and availability
Manage and sequence delivery of operations intent, build business requirements and execute against the operations strategy. Oversee multiple projects and programs concurrently
Partner closely with colleagues across the cloud including: Service leads, Offering managers, Support, Finance and others to drive improvement in quality, availability, and customer satisfaction
A proven track record of strategic decision making and problem solving based on analytics with strong business judgment, leadership and integrity.
He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to drive the strategic intent of the cloud business
Results oriented with intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment
Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus
Required Technical and Professional Expertise
7+ years of experience as a business analyst
At least 1 year of experience in infrastructure operations analysis
Mastery in building business cases and strategies
Preferred Technical and Professional Expertise
Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
2+ years of experience in business analysis in a corporate setting
2+ years of experience in business process improvement
1+ years of experience in cloud
1+ years of experience in consulting
About Business Unit
Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client’s data, no matter where it resides, to respond to changing market dynamics.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.