About Claimify (www.claimify.com):
Claimify is a technology solutions company, headquartered just north of Boston, providing innovative software solutions to the disability insurance industry. We develop web applications aimed to improve processes, customer satisfaction and financial performance for our partners. Claimify was recently named to the INC 5000 list of fastest growing private companies in the U.S. for the second consecutive year.
We offer a dynamic and entrepreneurial work environment and the opportunity to be a part of positive change in the disability insurance realm, including Social Security Disability pathways, Settlement Facilitation, and Benefit Validation. You will be a core member of our team as we grow the company and will have ample opportunity for growth based upon your talents and interests. Claimify provides great benefits and competitive salaries and believes in building a strong and sustainable culture. We have a tenured Management Team from legal, insurance, and software industries, who provides solid leadership and mentorship throughout the organization.
JOB TITLE: Senior Customer Care Coordinator – Wilmington, MA
Reports to: Operations Manager
This individual is responsible for providing strong customer service by using excellent, in-depth knowledge of company products and services as well as communicating effectively with team members within the department and leadership of Claimify.
This individual is also responsible for owning and leading identified operational responsibilities for the team including being the operational point for assigned customers, managing initiatives and projects, and demonstrating peer leadership. This individual will have the ability to initiate and execute projects and will also have a hand in updating policies, procedures, and training materials.
validation, via phone, email, and online chat within established company standards,
guidelines, and scripts.
improvements, service enhancements and efficiencies.
operational team members, customers and internal Claimify partner functions.
limits; follow up to ensure resolution.
EDUCATION AND EXPERIENCE:
Job Type: Full-time
This Company Describes Its Culture as: