Kinship Caregiver Helpline Liaison

Commonwealth of Massachusetts - Boston, MA3.9

Full-time$57,000 - $82,000 a year
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The Department of Children and Families seeks dedicated child welfare professionals who are committed to upholding the Department’s fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. The Department’s vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care and education. DCF works toward establishing the safety, permanency and well-being of the Commonwealth's children by: stabilizing and preserving families; providing quality temporary alternative care when necessary, safely reunifying families; and when necessary and appropriate, creating new families through kinship, guardianship or adoption. Preferred applicants will possess a demonstrated commitment to the core practice values: 1) child-driven, 2) family-centered, 3) community-focused, 4) strength-based, 5) committed to diversity/cultural competency, and, 6) committed to continuous learning.

DCF works toward establishing the safety, permanency and well-being of the Commonwealth’s children by: stabilizing and preserving families; providing quality temporary alternative care when necessary, safely reunifying families; and when necessary and appropriate, creating new families through kinship, guardianship or adoption. Preferred applicants will possess a demonstrated commitment to the core practice values: 1) child-driven, 2) family-centered, 3) community-focused, 4) strength-based, 5) committed to diversity/cultural competency, and, 6) committed to continuous learning.

In October 2018, The Department of Children and Families was awarded Title IV-E federal funding to develop a Kinship Navigator program, designed to incorporate key programmatic components intended to provide information, referral and follow-up services to grandparents and other relatives raising children, to link them to benefits and services that they or the children need. It will prioritize caregiver needs with development and enhancement of informal and formal support systems with two key objectives in mind:

1.)1). Kinship Coordination Services

The Department will provide Kinship Coordination Services (inclusive of

Kinship Coordinator positions) in partnership with Family Resource Centers

(FRC) across the state to assist kinship families in identifying and locating

resources within their local community and close the gaps and/or delays with

service delivery.

2. 2). Massachusetts Kinship Navigator Website

The development and design of a Massachusetts Kinship Navigator Website

will serve to provide kinship caregivers, as well as public stakeholders, direct

access to information and resources related to kinship care, locally and

statewide.

The Kinship Caregiver Helpline Liaison will serve to provide a responsive, strength-based, supportive role to or kinship families. It will take into consideration the dynamics and challenges of the Department’s policies and regulations that guide our decision-making, complexities of individual cases that involve several invested and often conflicting parties and timeframes, and procedures that are mandated by our legal processes. It will prioritize engaging kinship caregivers with an improved understanding of their situation, area office resolution, clinical supports in complex cases and utilization of contract agencies and liaisons to provide additional support and information when applicable. It will reinforce the Department’s responsibility to treat all foster parents with respect and provide timely responses, transparency of decision-making processes, clear timelines and follow-through on proposed next steps.

Responsibilities:
a. Provide kinship caregivers with a direct contact at Central Office that

will respond to all kinship-related concerns.

b. All calls will be handled with a goal of solving the problem that has

been presented by the kinship caregiver. The Liaison will reach out to

either internal or external sources to receive a comprehensive

understanding of the situation. The Liaison will then provide an

explanation and a resolution plan to the kinship caregiver.

c. Liaison will identify trends, provide information and track data that

relates directly to kinship caregivers and their concerns. All calls will

have a resolution plan and a follow-up plan.

d. If an outside resource is identified to assist the kinship caregiver, the

Liaison will assist with making this connection, not just provide a

referral.

e. Obtain knowledge with regards to resources that can be made

available to kinship caregivers, either by private providers or sister

state agencies.

f. The Liaison will handle all calls with respect and diplomacy, giving

kinship caregivers the opportunity to express their concerns, explain

DCF process in such a way that it is easily understood and at the end

the kinship caregiver’s concerns are fully resolved.

Preferred Qualifications:
  • A Bachelor’s degree or higher degree in social work, psychology,
sociology, human services, education or other related field.

  • Bilingual in Spanish preferred.
  • Knowledge of DCF Regulations, policies and practices.
  • Knowledge/experience with family resource and parent support
activities.

  • Knowledge/experience of the adoption and foster home approval
process in Massachusetts.

  • Knowledge/experience in use of FamilyNet and iFamilyNet.
  • Knowledge/experience in use of Microsoft Office Suite.
Core Competencies:
  • Demonstrate the ability to triage client needs
  • Knowledge of community resources
  • Knowledge of the child welfare system, issues related to kinship
caregiving

  • Ability to use technology to locate community services
  • Ability to work effectively with individuals of diverse backgrounds.
Pre-Hire Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.
Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact the CYF Office of Human Resources at 1-800-510-4122 and select option 2.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:
I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.*

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

  • Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Official Title: Program Coordinator II
Primary Location: United States-Massachusetts-Boston-600 Washington Street
Job: Administrative Services
Agency: Department of Children & Families
Schedule: Full-time
Shift: Day
Job Posting: May 2, 2019, 3:44:55 PM
Number of Openings: 1
Salary: 57,245.50 - 81,952.52 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Diane Chang - 617-748-2104
Bargaining Unit: 06-NAGE - Professional Admin.
Confidential: No