Director, Social Enterprise Operations

Center for Employment Opportunities - Denver, CO4.1

The Opportunity

A key component of our organization’s growth and potential impact is increasing the size and capacity of our social enterprise. Each of our participants works for CEO’s social enterprise to gain experience and income while working with vocational staff to find permanent employment. Currently, CEO employs over 400 people per day on work crews that provide maintenance services to more than 40 customers ranging from the California Department of Transportation (Caltrans) to the New York Housing Authority (NYCHA). As we expand and diversify our customer base, our operational needs and complexity of our social enterprise is also increasing.

We’re currently looking for a Director, Social Enterprise Operations to ensure our social enterprise work crews are set up for success and are equipped to meet client demands, with a particular focus on quality control, scheduling and logistics, staffing structures, and training. The ideal candidate will have knowledge and experience in the areas of procurement, invoicing, fleet management, facility management, and workplace safety.

The Director, Social Enterprise Operations will also support our Social Enterprise Sales Team in cultivating and processing new business opportunities. They will help develop scopes of work and pricing models and ensure the feasibility of work crew services offered.

This is a new role at CEO and an exciting opportunity as the individual hired will be able to shape the position, making recommendations and adjustments to the job responsibilities and scope of support based on their experiences, efficiency reviews, and feasibility assessments.

Who We Are

CEO provides employment services to people with recent criminal convictions. Across the United States, over 6,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.

What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 25,000 formerly incarcerated individuals have secured full-time employment since 1996. In 2016, CEO embarked on a 5-year strategic plan to grow to serve 9,000 participants annually.

Who You Are

You’re committed to CEO’s mission and are interested in working in a fast-growing and results-oriented nonprofit environment
You come to CEO with at least 5-7 years of experience in operations leadership, support, and coordination
You’ve managed and developed diverse teams; you’re able to bounce seamlessly between high level strategy and the weeds when needed to ensure your team’s success
You thrive in ambiguity and want to play a key role in the growth of an organization, and you’ve moved projects forward in a matrixed organization
Your organizational and project management skills enable you to juggle leadership of numerous team priorities, and your flexible nature enables you to respond quickly and positively to shifting demands and opportunities
You have excellent interpersonal, verbal, and written communication skills with an ability to collaborate, liaise, and negotiate with internal constituents external vendors
You’ve demonstrated a strong aptitude and ability with the Google Suite, Salesforce CRM, and Microsoft Excel
You’re able to travel up to 30-40% of the time
Prior work experience in Construction, Manufacturing, or Distribution is a strong plus
Major Responsibilities

Responsibilities of the Director, Social Enterprise Operations will include but are not limited to the following:

Worksite & Training Support

Develop best practices for day to day management of work sites in the areas of service delivery, quality assurance, and fleet and equipment management
Create social enterprise scheduling and staffing best practices to enable our social enterprise to take on a more flexible model and serve a diversified customer base
Work closely with CEO’s finance team on invoice management
Serve as the overall lead for all safety and crisis management policies and procedures
Partner with our National training team to develop a comprehensive training solution for all necessary safety, job specific, and leadership knowledge and skill building
Research and monitor all industry specific training needs to ensure CEO stays up to date
Business Development Support

Collaborate with and support program and business development teams in creating successful proposals for new business, ensuring proposed scope of work is achievable
Inform program and business development teams of relevant customer needs and industry trends
Team Management

Assess and determine the most effective staffing for CEO’s social enterprise
Hire, supervise, and support a high-performing and remote team of Regional Operations Associates, and coordinate closely with CEO’s program and operational leadership, Fleet Manager and social enterprise teams
Analyze all incident, injury reports and workers comp claims to recommend system improvements
Compensation and Benefits

The salary range for this position is commensurate with demonstrated experience and abilities. We also offer a comprehensive benefits package, including medical and dental coverage, paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We're a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff.

More About Us

We welcome diversity and highly encourage applications from people of color and people with convictions. We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.