SCHEDULING/CUSTOMER SERVICE REP - REX HEART & VASCULAR ADMIN

UNC Health Care - Raleigh, NC4.0

30 days agoFull-time
Maintains an environment of safety for patients, self and others.

Works collaboratively with all Diagnostic Services areas to ensure accuracy and completeness of scheduled procedures. Consistently obtains accurate demographic information and utilizes system prompts to secure all relevant scheduling information. Requests appropriate comparison films and prior medical records when necessary.

Accurately communicates procedure and prep information to patient and physician office staff.

Obtains accurate and valid physician orders for all procedures.

Consistently achieves productivity and customer satisfaction goals.

Distributes updated department schedules in a timely manner. Schedules reflect complete and accurate clinical information.

Maintains current clinical knowledge and skills related to diagnostic procedures and scheduling software.

Serves as a departmental receptionist and office assistant as needed.

Performs Registrations for Mobile Diagnostics patients to include contract registration for Managed Care patients and complete registration for Government Payors.

Enters orders into Hospital Information System to obtain correct accession number for Radiology and/or Cardiology Information System to assist with accurate download of Mobile patients.

Qualifications
HS or GED plus one year of related experience or training required. College degree preferred. Prefer experience in healthcare setting with exposure to patient registration or scheduling or insurance authorization processes. Requires exceptional customer service and organizational skills. Medical terminology desired.

Licensure:
BCLS

Primary Location
United States-North Carolina-Raleigh
Department
REXH-24075-Heart and Vascular Admin
Shift
Day Job