Join Our Team as a Client Care Advisor!
About Us: Pro Inspect Solutions is a leading home inspection company dedicated to providing our clients exceptional service and peace of mind. We aim to ensure customer satisfaction through high-quality inspections and a seamless experience from start to finish. We are seeking a dedicated and professional Client Care Advisor to join our dynamic team and contribute to our continued success.
Position: Client Care Advisor
Location: Remote
Type: Full-Time
Salary: Competitive, commensurate with experience + Benefits
Key Responsibilities:
- Customer Interaction: Manage inbound and outbound calls, emails, and text messages, providing prompt and exceptional customer service.
- Customer Service Excellence: Address customer inquiries, resolve issues, and follow up to ensure complete satisfaction.
- CRM Management: Update and maintain customer records in our CRM system, ensuring accuracy and completeness.
- Appointment Coordination: Handle scheduling and coordination of appointments, ensuring a smooth process for both clients and inspectors.
- Outreach Support: Assist the business development team with outreach activities, including relationship-building with potential clients, real estate agents, and partners.
- Market Research: Conduct market research to identify new business opportunities and support the development of sales presentations and proposals.
- Progress Tracking: Track outreach efforts and report on progress to help the team achieve its goals.
Qualifications:
- Previous experience in customer service, call center, or a related field.
- Strong verbal and written communication skills.
- Proficiency with CRM systems and customer service software.
- Ability to manage multiple tasks and prioritize effectively.
- High level of professionalism and a customer-centric attitude.
- Experience in the home inspection or real estate industry is a plus, but not required.
Why Join Pro Inspect Solutions?
- Mission-Driven: Be part of a company committed to delivering high-quality inspections and exceptional customer service.
- Professional Growth: Work with a dynamic team and take advantage of opportunities for growth within the company.
- Supportive Environment: Enjoy a collaborative team culture that focuses on employee well-being and professional development.
How to Apply: If you are passionate about customer care and possess the skills and experience we are looking for, we invite you to apply! Please submit your resume and cover letter detailing your relevant experience.
Job Type: Part-time
Pay: $8.00 per hour
Expected hours: 34 per week
Benefits:
- Paid time off
- Paid training
- Work from home
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: Remote
