Telecommunicator / Police / Communicatio...

City of Cape Coral, FL - City of Cape Coral, FL3.7

Full-time
THIS POSITION IS OPEN TO CURRENT CITY OF CAPE CORAL EMPLOYEES AND THE PUBLIC IS WELCOME TO APPLY.

There are four (4) positions available.

SAFETY SENSITIVE: Yes FINGERPRINTING REQUIRED: Yes

Under general supervision of a designated supervisor, performs specialized clerical and dispatching work for the City's law enforcement, fire/rescue and emergency medical agencies. Monitors and coordinates telephone, radio, and Teletype communications between unit personnel and the general public. Receives, processes, and disseminates information in an accurate and timely manner to provide expeditious response to emergency situations.

Individuals assigned to this classification must report to work per their assigned schedule, 12-hour shifts which may include nights, weekends and holidays.

SPECIFIC DUTIES AND RESPONSIBILITIES:
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
Monitors police and fire channels, receives and evaluates calls for police and fire service, and properly dispatches calls for emergency and non-emergency situations.
Acknowledges and records status of all units transmitting by frequency, and checks the status of all traffic stops in reference to officer safety.
Monitors Teletype and incoming FAX messages as they are received and enters data received.
Maintains communications with unit personnel in the field, and provides information to assist, i.e., criminal histories, driver's license status, stolen vehicles, wanted persons.
Researches information for unit personnel as requested.
Monitors security cameras and controlled access areas of building and fire alarms.
Performs considerable record, log, and file maintenance duties, and ensures the proper disposal of out dated confidential materials.
Researches and processes inquiries in NCIC, CAD and RMS for unit personnel that call in request.
Monitors MKMS (Micro Key Monitoring System) for burglar and fire alarm systems for City facilities.
Performs other related duties as required.

MINIMUM STANDARDS REQUIRED:
WORK ENVIRONMENT/ CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks are performed in a common office environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position is generally sedentary. Employees sit most of the time, but may walk or stand for brief periods. Tasks may require some unassisted lifting, carrying, pushing and/or pulling of lightweight objects up to 20 pounds. Tasks may require prolonged periods of visual concentration or keyboard/mouse use.

Requires the ability to speak, hear (perceive sound) and/or signal people to convey and exchange information; differentiate between colors or shades of color; read a variety of materials, at times complex; apply principles of rational problem-solving; record and deliver information, explain procedures, issue and follow oral and written instructions; and communicate effectively and efficiently in Standard English.

MINIMUM QUALIFICATIONS:
Education and Experience
High school diploma/GED.
Two (2) years of experience in computer use in an office environment with multi-line phone experience documented by work history.
Licenses or Certifications
Cape Coral Police Department 911 Public Safety Telecommunicator training program certificate within six (6) months of hire or promotion.
Florida Public Safety Telecommunicator certificate within six (6) months of hire or promotion.
FCIC/NCIC certificate within six (6) months of hire or promotion.
OTHER JOB REQUIREMENTS
None.
PREFERRED QUALIFICATIONS
None.

ADDITIONAL MINIMUM QUALIFICATIONS REQUIRED: KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:
Report and record keeping principles and techniques.
Modern office practices, procedures and equipment.

Skill in:
Oral communications and listening for effective understanding, expression and clarity.
Multi-tasking under stress.
Showing compassion.
The operation of various computer or other electronic devices and applications, to include Microsoft Office Word and Excel.
Organization, attention to detail, prioritization, and time management.

Ability to:
Achieve operational status for Lee County E-911 protocols.
Perform under stress when confronted with individuals acting under stress and in emergency or life-threatening situations.
Deal with people from a variety of backgrounds in both giving and receiving information or instructions.
Convey compassion and empathy; adapt and remain non-judgmental.
Handle a multitude of diverse tasks simultaneously while maintaining an attention to detail for ensuring accuracy in task performance.
Learn CAD and other agency phone numbers and practices.
Relate to people beyond giving and receiving instructions, to include applying consistent courtesy and tact in considerable public contact and/or confrontational situations.
Establish and maintain effective-working relationships with supervisor, support staff and staff of other departments.
Convey a sense of authority and influence.
Apply sound judgment and interpretation based on acquired knowledge in circumstances where limited standardization exists.
Organize and review work for efficient results and accuracy.
Compare and/or judge the readily observable, functional, or composite characteristics of data, equipment or monitors.
Read and interpret a variety of technical materials relevant to police and fire operations.
Exercise discretion due to the sensitive and confidential nature of information processed.
Draw valid conclusions in task processing and prioritization.
Add, subtract, multiply and divide.
Coordinate hands and eyes accurately in handling, sorting, and filing documents.
Inspect items for proper length, width and shape and visually read various types of information.

MINIMUM STANDARDS REQUIRED:
WORK ENVIRONMENT/ CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks are performed in a common office environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position is generally sedentary. Employees sit most of the time, but may walk or stand for brief periods. Tasks may require some unassisted lifting, carrying, pushing and/or pulling of lightweight objects up to 20 pounds. Tasks may require prolonged periods of visual concentration or keyboard/mouse use.

Requires the ability to speak, hear (perceive sound) and/or signal people to convey and exchange information; differentiate between colors or shades of color; read a variety of materials, at times complex; apply principles of rational problem-solving; record and deliver information, explain procedures, issue and follow oral and written instructions; and communicate effectively and efficiently in Standard English.