The Home Depot PRO - AR Associate

The Home Depot - Jacksonville, FL3.8

Full-timeEstimated: $31,000 - $40,000 a year
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EducationSkillsBenefits
The Accounts Receivable Associate position encompasses various functions. The associate demonstrates a sense of urgency and good judgment to protect the company’s accounts receivable assets while following established guidelines. The position’s purpose is also to meet service level agreements for assigned workloads, and to identify risks and red flags, while providing excellent customer service and supporting the sales function.

This particular Accounts Receivables position encompasses reviewing pending orders on accounts with past due invoices and make a business determination as to the disposition of the order.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
85%- Performs tasks as assigned by leadership based on company standards, which includes one or more of the following: Verbal and written communication with internal/external customers, collections, credit analysis, order release, cash application, billing, dispute resolution, data entry, account maintenance or administration.
15%- Performs follow-ups, escalates issues as necessary, identifies and recommends areas for improvement, effectively organizes tasks or workloads, and/or any other tasks assigned by management
NATURE AND SCOPE
This position reports to the AR Supervisor or Manager.
This position has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS

ENVIRONMENT:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

TRAVEL:
Typically requires overnight travel less than 10% of the time.

Qualifications & Requirements

MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

EDUCATION REQUIRED:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
YEARS OF RELEVANT WORK EXPERIENCE: 2 years

PHYSICAL REQUIREMENTS:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

ADDITIONAL QUALIFICATIONS:
Previous experience in credit, collections, cash application, and/or customer service
Proficient in Microsoft Outlook and Excel, and web-based applications

PREFERRED QUALIFICATIONS:
TBD based on specific position requirements
Comprehension of accounting concepts such as: debits/credits, account reconciliation, collections efforts, credit line establishment, cash application etc
Proficiency with systems: Unisys (ISS), RS6000 (ERP), Get Paid or related collections software, Billtrust, FIS/Sungard products, SAP
Must be able to work flexible schedules including evenings and weeks as business needs dictate

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:
Excellent written and verbal communication skills
Ability to work independently
Developed negotiation skills
Ability to influence others
Time management skills
Quickly identify and solve problems
Ability to diffuse escalated customer conversations
Able to multi-task effectively
Learns and retains new concepts quickly
Learn More About Our Benefits

Second Section (conditionals):
Retail/Hourly: Benefits
– Warehouse Support Benefits
Warehouse Associate: Benefits
Contact Center: Team Quotes
Corporate & Technology: Benefits

The Home Depot Benefits

401(k) Company
Matching

Employee Stock
Purchase Program

Paid Maternity &
Paternity Leave

Learn More

Third Section (conditionals):
Warehouse Associate: Our Facilities
Corporate: None
Warehouse Support: Our Facilities
Residential Sales: About This Role / Did You Know
Retail/Hourly & Warehouse Associate (4th sect): About This Role / Did You Know
Contact Center: Description & Images