Chief of Staff for Operations Support (Program Manager)

Transportation Security Administration - Arlington, VA


As the TSA’s Chief of Staff for Operations Support, you will assist with the oversight of TSA’s day-to-day operations. You will support and implement the vision, strategy, direction and purpose of the TSA Administrator and support the Executive Assistant Administrator and Deputy Executive Assistant Administrator for Operations Support in providing direction and guidance for these four TSA offices: Global Strategies; Security Policy and Industry Engagement; Intelligence and Analysis; and Requirements and Capabilities Analysis.

Major duties include:

  • Evaluating the needs of each TSA mission operations program offices and supporting operations by meeting objectives and deadlines set by top Agency leadership. As necessary, you will issue program directives to ensure compliance with overall objectives; establish management controls over program activities; provide a means for evaluating program accomplishments and correct program deficiencies.
  • Overseeing the planning, programming, budgeting and execution process for the Executive Assistant Administrator and Deputy Executive Assistant Administrator for Operations Support and advising them on matters affecting the strategic and operational direction of TSA in all areas of security programs and policies, infrastructure and internal processes. You will apply expert-level knowledge and a thorough understanding of the principles of management and strategic planning to integrate the work of multiple organizational components, projects and programs to accomplish mission objectives.
  • Serving as the executive-level consultant and technical expert of the Executive Assistant Administrator and Deputy Executive Assistant Administrator and ensure that they are apprised of the overall operations of TSA, including the current condition of aviation, land and the status of Airport Transition. You will serve as their personal representative in these areas.
  • Serving as the Acting Deputy Executive Assistant Administrator for Operations Support in the Deputy’s absence. You will be entrusted with the authority, within established limits, to speak and make commitments on behalf of the Executive Assistant Administrator and Deputy Executive Assistant Administrator; maintain potential relationships with key representatives of Congress, the military, other federal agencies and state and local governments, as well as with aviation, maritime and land transportation industries; law enforcement officials; the general public; and the heads of various other domestic and foreign public and private transportation organizations. You will be charged with presenting and defending TSA positions in formal and informal meetings with these key officials.

The Series/Grade for this position is: SV 0340 L.

Benefits and Other Information


Homeland Security career opportunities feature competitive starting salaries and the potential for performance-based increases, flexible hours and the ability to achieve and maintain a balanced lifestyle. You will enjoy a range of comprehensive and competitive employment benefits that include:

  • Health benefits, insurance and retirement.
  • Medical
  • Dental and vision.
  • Thrift Savings Plan
  • Flexible spending accounts.
  • Life insurance.
  • Long-term Care Insurance
  • Retirement plan.
  • Pay (including locality pay), vacation and leave.
  • Personal leave days for vacation, illness and family care.
  • Paid federal holidays.
  • Flexible work schedules and work/life balance (Maxiflex and Gliding Schedules).
  • Free enrollment in and streamlined application process for TSA Pre✓®.
  • Employee Assistance Program (EAP)

Additional benefits may include:

  • Employee recognition program.
  • Training and development.
  • Tuition reimbursement.
  • Transportation subsidies.
  • Uniform allowance.
  • Health and wellness programs.
  • Fitness centers.
  • Telework

Other Information:

  • TSA, an excepted service agency, was established by Public Law 107-71, the Aviation and Transportation Security Act (ATSA), on November 19, 2001. ATSA provides TSA with the authority to modify and develop its own human capital program, provided such modifications are consistent with 49 USC 40122.
  • This is an excepted service position. However, there is an interchange agreement with the Office of Personnel Management (OPM) and TSA that enables Career Transportation Security Executive Service (TSES) members who have been approved by the Qualifications Review Board at OPM to qualify for Senior Executive Service (SES) positions without additional competition.
  • You will be required to serve a probationary period of one year unless you previously completed the probationary period in a SES/TSES position.
  • When you enter on duty, you will be required to complete a Public Financial Disclosure Report, OGE Form 278. You will need to provide this information annually.

Job Type: Full-time

Salary: $137,949.00 to $179,557.00 /year


  • High school or equivalent (Required)

Work authorization:

  • United States (Required)