Customer Service Representative

Relevante Inc - Monroe, NJ4.0

Contract
We have partnered with a large Manufacturing company in the Monroe, NJ area to provide them with a Customer Service Representative.

Please review the below description and if you are interested please contact:

Phanish Adivi at padivi@relevante.com, 484-403-4161

Job Description:
Summary:
Provide customers with exceptional customer service. Perform all responsibilities associated with answering incoming calls, processing orders and returns, handling product inquiries and addressing customer inquiries and complaints.

Duties and Responsibilities:
Process orders received via phone and FAX from customers and sales representatives.
Determine inventory availability and communicate to customers.
Plan and coordinate product shipments based on customer priority and urgency.
Respond to a wide variety of customer inquires ranging from simple to complex including requests for order status information on orders received via phone, FAX, EDI, or Web.
Research, resolve, and track customer issues regarding services failures, disputed invoices, etc.
Follow up with internal and external customers on issues and requests in a timely manner.
Process returns, credits, debits and adjustments.
Inform sales representatives, of important issues affecting their accounts (credit holds, limited product availability, shipment delays etc.)
Coordinate paperwork and workflow associated with customer orders, special requests, and exceptions.
Follow established policies and procedures.
Complete training/documentation on all cGMP/Quality procedures.
Maintain knowledge of company products.
Participate on projects and take ownership of special program areas within customer service.
Required to have the ability to work from home remotely during emergencies and/or inclement weather. Computer and phone equipment will be provided.

Education and/ or Experience Required:
High School Diploma required with some college preferred.
Excellent communication skills and the ability to interact effectively via telephone and electronic methods.
Previous SAP experience preferred and 1-2 year’s customer service experience preferred in the pharmaceutical industry in both the direct and wholesaler channels.

About Relevante, Inc. – the Recruiting Firm Representing the Client for this Job

Relevante is an accounting & technology direct hire recruiting and contract staffing firm. We help our Clients identify and recruit the best talent in the market and help our candidates win engaging and enriching jobs. Our Clients are some of the best companies to work for among F1000 and emerging fast growth companies in the region. Relevante has been consistently ranked as a fast growth company and one of the largest recruiting, accounting, and management consulting firms in the Philadelphia region. To stay connected with our network, please join one of our groups on LinkedIn http://www.linkedin.com/groups?mostPopular=&gid=2901