- Time Management
- Project Management
- Analysis Skills
- Microsoft Office
- Leadership Experience
- Health Insurance
- Store Discount
- Employee Assistance Program
A LOT GOES INTO THAT TINY SHOPPING CART.
Our e-commerce team at Nordstrom, ensures that customers experience the same great fashion and service on Nordstrom.com, Nordstromrack.com and HauteLook.com as they expect in our stores. This team works throughout the company to deliver great shopping through cutting-edge technology and contributes to the company’s success by driving a best-in-class experience online and will help shape the future of e-commerce at Nordstrom.
A day in the life…
The ideal Digital Operations – Project Manager in our N.Com division is customer obsessed, motivated, has a bias for action and is committed to providing outstanding customer service by optimizing operational components of the website to drive our customer experience. The Project Manager will develop structured project plans and frameworks that can flex to cover a broad scope of topics related to strategic initiatives, testing and operations management.
Drive improvement in operational performance and lead projects in a wide range of topics and initiatives to further enhance the customer shopping experience.
Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders.
Works independently, but also influences and manages project teams, sub-teams and subject matter experts to develop, test or implement new ideas or process improvements. Ensures that multiple projects meet specified timelines to deliver results.
Provides expertise in problem solving, specifically when it comes to operationalizing components for website features related to delivering a flagship digital experience or to encourage the implementation of process guidelines and guardrails.
Determines and monitors project schedules, progress and costs to ensure that results are delivered on time and within budget. Maintains, adjusts and updates project plans as needed and works with appropriate business partners to develop and collect performance metrics.
Represents business unit, department or functional area on cross-functional project teams. Provides functional expertise to assess potential financial and operational impact and provides a framework for problem solving.
Engage with other teams across the company to influence projects, build relationships, encourage decision making and help identify or optimize existing processes.
Manage execution by providing direction, delegating and removing obstacles to get work done
Cultivate innovation by creating new and better ways for the organization to be successful
Maintain a high level of decision quality by using good judgement and timely decisions that keep the organization moving forward
Planning and prioritizing work to meet commitments that align with the organizational goals
Provide exceptional customer service through professionalism, ownership and initiative
Show commitment to Team through collaboration and positive, proactive communication
Demonstrate productivity using time efficiently and effectively to deliver results
You own this if you have…
A minimum of 3 years’ experience in ecommerce operations, project management or multichannel retail; management or leadership experience preferred
Ability to identify improvements, define problems, make critical decisions and work with subject matter experts throughout the company to get ideas implemented
Strong analytical skills to support problem solving and strategic thinking
Ability to organize and plan across multiple stakeholders
A leadership presence with the ability to speak, listen and write in a clear and concise way
Ability to influence down the pyramid
Proficient in Microsoft Office Suite, specifically Excel and PowerPoint
Advanced time management & analytical skills
Advanced communication and presentation skills
Ability to lead large groups and inspire creativity
Ability to influence others using analysis as support
Ability to adapt to changing environment
Ability to work independently and as a team
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Lifework / EAP resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
© 2019 Nordstrom, Inc.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.