WMS Application Support Specialist

Horizon Global LLC - Edgerton, KS

Full-timeEstimated: $73,000 - $97,000 a year
EducationSkills
RESPONSIBILITIES

Gain an understanding of the WMS and train to become the expert on the system
Responsible for maintaining, troubleshooting the WMS application, taking the lead to ensure new requirements meet company standards; test new enhancements and work with 3rd party vendor to update the WMS system
Enforce the processes of the warehouse that pertain to cycle counts, inventory, slotting of goods, receiving and shipping processes included
Provide guidance as the application subject matter expert and provide recommendations to support the business operation
Produce regular reports on a daily, weekly and monthly basis
Ensure all Standard Operating Procedures (SOP’s) are current
Maintain documentation of system changes and updates
Train associates on updated SOP’s, WMS functionality and RF guns
Respond to all inquiries about WMS
Assist local IT personal troubleshoot WMS equipment including scanners, RF guns, as well as other technology in the warehouses
Risk Management: Identify and quantify the project risk. Develop contingency plan
Support user requests and enable/disable accounts for the WMS through the ticketing system
QUALIFICATIONS

Four-year degree in Computer Science/Engineering or related area of discipline or equivalent experience
Knowledge of Warehouse Management System and implementation
Distribution/warehousing experience
Minimum of 5 years’ experience in an IT environment
Project Management experience is a plus
Ability to be on-call 24X7. Available on weekends included
Data analysis skills in Excel, SQL, PowerBI or other analytical platforms
Ability to learn and apply new technologies to existing environment
Strong analytical and problem-solving skills
Excellent verbal, written, presentation, and listening communication skills