Full Job Description
The Operations Project Manager will assist the Service Delivery Organization and interface with Client Program Management. The successful candidate for the OPM will champion planning, coordination, monitoring service performance, and communication of the multidisciplinary/cross-functional team responsible for delivering Managed Services and a high-level customer experience as directed by the Service Delivery Manager.
Primary Delivery Contact - Aware of all workload - Success/Failures -> Weekly / Monthly Operations Reviews
Growth Focused - New Projects, New Coverage (Sites), Interface with the Customer Global Command Center to advocate for workload.
Responsible for SOP, Instructions to the field and managing the L0-L5 process. Maintain project timeframes, objectives, and communications
Create and manage documentation and reports for projects
Track, forecast and report on project progress including metrics and challenges
Working closely with Data Centers: Microsoft, Google, Facebook, eBay, Amazon / AWS or similar Data Center provider
Participate in the Service Delivery Team for Global Operations Support, Field Repair Service, Global Onsite Deployments Support and Reverse RMA Logistics
Excellent knowledge of best practices around Communication, Scheduling, Planning, Traceability and Accountability.
OPM should have Experience in Edge Data Center, Edge Network, POP, Telecommunication, Telco, CDN, Fiber Networking or Fiber Optics Networking and Compliance Management
Great at organizing, prioritizing, and multitasking
Strong understanding in project management and data analysis
Excellent verbal and written communication skills
Strong analytical and problem-solving abilities
Portal Proficient: Project Management software, Excel
Education: College Degree, Engineering or Business preferred
5-10 Years IT Infrastructure technologies Experience
ITIL, PMP, CCNA, DCIM, CCIE Certification is plus