Healthcare Interpreter / Global Patient Services Coordinator

Cleveland Clinic - Cleveland, OH4.0

We frequently have openings that are Full Time, Part Time, and PRN.
We also hire for Spanish, Arabic, Mandarin, Russian, and other languages.

Coordinates patient services and responds to a wide variety of patient requests while assisting international and limited English proficiency (LEP) patients and physicians, professional and administrative staff members. Facilitates the communication process including interpreting dialogue and written material from one language to another involving a broad spectrum of professional discipline, socioeconomic and cultural perspectives. We are look for candidates who are fluent written and spoken in Arabic, Mandarin and Spanish. We have full time, part time and PRN positions available in our Global Patient Services Office.

Assists international and limited English proficiency (LEP) patients and physicians or other healthcare workers by facilitating the communication process. Interprets dialogue and written material from one language to another including interpreting patient histories, physician instructions to patient, patient questions for physician, nurse-patient dialogue and conducting pre-operative or post-operative education.
Facilitates communication between provider and patient on the ramifications of accepting treatment or undergoing surgery.
Ensures that patients understand their illness, its treatment and their legal rights.
Interprets sensitive information to patients or their families including diagnosis of terminal or severe illness, death of a family member during treatment or surgery or information pertinent to ethnic, cultural or religious values, morals and customs.
Coordinates patient services, such as scheduling follow-up medical appointments and gathering patient medical reports, X-rays, etc.
Assists with problem resolution and process improvement.
Collaborates with staff to coordinate appropriate response to requests utilizing second language skills.
Provides timely follow-up to complaints to minimize negative consequences.
Other duties as assigned.

High school diploma or GED required.
Bachelor's Degree preferred.
Medical terminology knowledge attained through formal coursework or experience preferred.

Fluent in one or more foreign languages-verbal and written.

Certified Healthcare Interpreter (CHI) by Certification Commission for Healthcare Interpreters (CCHI) or Certified Medical Interpreter (CMI) by National Board of Certification for Medical Interpreters (NBCMI) certification or other healthcare interpreting certificate preferred.

Work Experience:
Minimum three years customer service experience required.
PC and Microsoft proficiency.
Strong English communication skills.
Demonstrated attention to detail, time management, and problem-solving skills required to coordinate multiple resources and requests.
Exemplary interpersonal skills and ability to interact with individuals and groups in a wide variety of highly sensitive and diplomatic situations. Medical terminology knowledge preferred.
Professional interpreting experience preferred.
Experience with maintaining confidentiality and performing complaint resolution preferred. Bachelor's Degree may offset required experience.

Physical Requirements:
May require extended periods of standing, walking or sitting.
Manual dexterity sufficient to perform work on a PC or mobile device.

The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic’s Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.

Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities