PBX Operator 8470 #11734
Job #: 11734
Job Category: Patient Access
Job Type: Per Diem
Shift Type: Variable
Department: Communications
Pay Range: $19.73/hr. - $26.51/hr.
Open Date: 05.14.24
Close Date:
Qualifications:
High Shool Diploma of Graduation or equivalent required.
Job Details:
- High School graduate or equivalent
- Ability to hear well and speak clearly
- Previous switchboard experience preferred
- Pleasant telephone voice and manner required
- Ability to assess situations and to route calls to appropriate department
- Ability to work efficiently without direct supervision
- Ability to maintain composure when faced with difficult situations
- Manual dexterity needed to manipulate keys on switchboard
Duties &
Responsibilities:
Job Summary
The PBX Operator is responsible for the operation of the switchboard: answering incoming calls and routing to proper department.
Duties
- Places outgoing calls for employee which requires operator assistance, records such calls, answers questions regarding patient condition according to established procedure
- Informs telephone company of equipment malfunction
- Answers “code phone” and pages appropriate information
- Keeps track of petty cash transactions and balancing of cash drawer
- Answers questions, direct visitors to patient rooms, etc.
- Responsible for remaining aware of disaster plan and procedure to follow in the event of a drill or an actual disaster occurs
- May enter data on records
- May clear files at designated intervals under the direction of a supervisor
- Assist in personnel training
- Performs other duties as assigned
Lifting requirements: Sedentary- generally lifting not more than 10 lbs. maximum and occasionally lifting and/or carrying such articles as ledgers, files and small items.
