The TW satisfies overarching competencies by understanding the intent and purpose of language and terminology within technical documents and effectively communicating that knowledge, in oral and/or written form, using clear, concise terminology. Depending on the level of complexity required, the TW is responsible for multiple tasks using multiple skill sets, such as:
- understanding the target audience and their goals;
- gathering, analyzing, and translating technical information, using various types of supporting documentation such as user's manuals, training materials, installation guides, proposals, reports, software and systems engineering, system operations, testing, and user documentation;
- producing and distributing documents, manuals, memos, reports and/or instructions that can be easily understood by the particular reader audience;
- editing existing functional descriptions, system specifications, user’s manuals, special reports, or any other customer deliverables and documents to ensure that the correct technical terminology is used and to convey the information to a targeted audience;
- logically organizing and maintaining consecutive versions of documentation;
- conducting research and producing release notes; implementation guides; end-user guides for capabilities, field and data definition; and data flow documentation;
- formatting technical publications from pamphlets, technical drawings, and consultations with technical personnel and other available resources.