Agent Relations Lead (Relationship Manager)

CLIQ - Costa Mesa, CA (30+ days ago)


Agent Relations Lead

Job Description

Cliq is a fast-growing, Costa Mesa based company. We are beyond the startup phase, but we have retained the best parts of a startup mentality. We are creative and collaborative! We have fun!

We have an immediate opening for a full-time Agent Relations Lead . This position requires a steep learning curve and we devote several months to intensive training. Because the training is a substantial investment, we are looking for ideal candidates that have a lot of ambition, drive, and who are seeking a long-term, growth position.

The Agent Relations Lead is responsible for the timely and accurate boarding of all new clients. This position provides accurate, high-quality and dependable service in relation to both internal and external customer inquiries related to on boarding new accounts.

Responsibilities:

  • Review application packets for accuracy and completeness to ensure underwriting
  • Key data from application with complete accuracy
  • Determine if all data requirements are present in order to complete an account submission.
  • Maintain a general knowledge of all our products and services.
  • Utilize all internal resources to resolve Sales and Client questions and inquiries in a timely and accurate manner while portraying a professional, courteous and respectful demeanor.
  • Create and Maintain client related reports
  • Stay abreast of all current boarding procedures, policies and guidelines
  • Other duties as assigned
  • Serve as a point of contact for client as well as act as their internal advocate
  • Work with Executives on reports as it relates to application submission, processing volume etc.
  • General understanding of Rejects
  • Must be familiar with First Data platform
  • Must have a general knowledge of Underwriting
  • Have a general understanding of how to read processing statements to include pricing accounts
  • Must be able to complete and explain a cost analysis (Rate Comp)
  • Assist clients with residual review to ensure accuracy of BuyRates/Schedule A
  • AMEX OptBlue knowledge is a plus!!
  • Have experience with CRM systems
  • Establish and maintain relationships with clients/agents
  • New agent training to include CRM system, reporting portals, applications etc.
  • Must be able to work under pressure and handle stress while maintaining a professional demeanor

Qualifications/Skills:

  • High School Diploma required, Associate’s Degree preferred
  • Must be Microsoft Office literate.
  • Minimum of 1-year Customer Service experience.
  • Excellent Communication skills required; candidate must possess the ability to calmly articulate directions to various audiences, especially in escalated situations in written and verbal formats.
  • Merchant Processing/Financial Services experience preferred
  • Exceptional organizational skills and time management techniques
  • Able to multi-task and prioritize in a fast paced environment
  • Able to work independently and take initiative
  • Excellent customer service and problem solving skills

Compensation: $22/hour DOE, Our full-time employees also enjoy a great benefits package including a health plan, 401k with company contribution, life insurance, and a generous PTO policy. We also offer fun perks, such as paid time off to volunteer, monthly employee luncheons and more!

Job Type: Full-time

Salary: $23.00 /hour

Experience:

  • Payment Processing: 3 years

Education:

  • High school