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About CSS Corp:
We are a rapidly evolving global technology company, with over 5,500 technology professionals across 16 global centers. We provide IT services and technology support solutions for over 140 clients, including Fortune 1000 companies, that count on our expertise.
As a new age company, we harness the power of automation, analytics and digital technologies to help our clients address specific customer engagement needs. We act as a catalyst for growth by enabling enterprises transform from traditional models to new age service models and help them identify new revenue streams. From IT operations to tech support, cloud and digital customer engagement, through application modernization and testing, we have built our reputation on delivering stellar customer experiences.
At CSS Corp, every moment is exciting because we breathe innovation. We are reimagining customer engagements with focused adoption and investments in automation, analytics, and digital technologies. It is no wonder that Gartner has positioned us as a ‘Cool Vendor’. Recently Forrester recognized us, as a “Key Player” in Cloud Migration Services. Similarly, NelsonHall acknowledged CSS Corp as a “Leader” in Cloud Infrastructure Migration and Management.
Our associates take pride in being part of the versatile and vibrant work environment we foster. We have been recognized by Times Ascent as one of the top 10 ‘Dream Companies to work for’.
Troubleshoot all Tier 2 issues from customers (phone, email and web).
Ensure consistent customer satisfaction on all interactions.
Notify/Discuss with TL/Manager on tickets that require assistance.
Timely hand-off (escalation) of cases that require technical escalation to L3 TAC.
Basic Criteria & Skill Set:
3+ years of experience in configuration and troubleshooting high-end networks and security appliances.
The Ideal candidate will be an Engineer, who is a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills.
Debugging hardware & software system level problems in a multi-vendor multi-protocol network environment.
Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).
Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d, 802.1w.
Experience in IPSEC VPN/SSL-VPN/NAT/GRE/
Experience on routing protocols -- RIP V1/V2, OSPF, BGP
Experience with Linux( CentOS, Debian/Ubuntu)
Working knowledge of Authentication Protocols like TACAS/RADIUS/802.1x
Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWall, Netscreen
Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.
CCNA, CCNP, Checkpoint Certification, CCSP certifications will be an added advantage.
Medical/Dental/Vision, 401k, (2 weeks paid Vacation and 9 Paid Holidays) and continuing education
Networking: 1 year
Network Engineer: 1 year
Job Type: Full-time
Salary: $31.00 /hour