Operational Risk Event Policy & Procedure Documentation Lead (ORC5)

Wells Fargo - New York, NY

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on several key risk types, including conduct, credit, financial crimes, information security, interest rate, liquidity, market, model, operational, regulatory compliance, reputation, strategic, and technology risk.

The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, the group provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company.

This Operational Risk Event Policy, Governance & Oversight Consultant (ORC5) will report directly to the Regulatory Reporting Manager and upward to the Head of the Operational Risk Event program. The ORC5 will serve as the go-to lead for execution (i.e., implementation and alignment) to close gaps towards fulfilling a target state documentation framework throughout the Operational Risk Events program. A senior-level, individual contributor, this ORC5 will also serve as a lead working closely with various internal teams responsible for developing, updating, managing and overseeing 50+ operational risk event program documents.

The successful candidate will possess a unique combination of expertise/experience in learning key processes throughout the ORE program, in understanding various governance policy requirements on ORE program documentation, and in assessing the appropriateness of ORE documents in meeting the requirements. The ORC5 will work directly with the Regulatory Reporting Manager and across stakeholders within the enterprise including the Operational Risk Group.

Responsibilities include:
Provide assistance in generating new detailed level documents to meet internal needs or enterprise policy requirements. This may require providing guidance to enterprise resources or direct content development
Provide assistance in enhancing/rationalizing existing detailed level documents. This may require taking input from internal process owners, synthesizing and translating into desired documents with limited help from process owners
Develop, implement, and document an enhanced process for updating various levels of ORE program documents in a timely manner
Own the ongoing execution of this process
Educate a broad base of stakeholders about key processes in ORE program, including articulating the differences of various types of documents and the purpose they serve

Required Qualifications

10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 5+ years must include direct experience in compliance, operational risk management, or a combination of both

Desired Qualifications

Advanced Microsoft Office skills
Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Ability to interact with all levels of an organization
Risk management experience
Compliance and regulatory systems experience
Experience developing, implementing and monitoring a risk-based compliance program to assure compliance with federal, state, agency, legal and regulatory requirements or providing oversight to a compliance function
Knowledge and understanding of operations strategy and policy development
A BS/BA degree or higher

Other Desired Qualifications
Experience writing and maintaining policy, procedures and process documentation
Experience leading efforts with multiple stakeholder groups
Knowledge and understanding of operational risk
Experience identifying control gaps/risks
Experience developing corrective action plans
Ability to grasp big-picture concepts and distill down to the appropriate amount of detail based on the audience
Self-starter who is comfortable with ambiguity, result driven, and thrives in a fast-paced environment


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.