Associate Technical Project Manager, Clipper Program

Metropolitan Transportation Commission - San Francisco, CA

Full-time | Commission
The Metropolitan Transportation Commission (MTC) is the transportation planning, financing and coordinating agency for the nine-county San Francisco Bay Area. For more information about MTC, visit

Clipper is the Bay Area's all-in-one transit fare payment system, making travel seamless and convenient for riders across all transit modes from Napa to San Jose. MTC's third party contractor operates and maintains the Clipper system, which includes fare payment devices (card readers and other equipment installed on buses and at ferry and rail stations), as well as a back office system responsible for maintaining accounts and processing transactions.

MTC is currently hiring for one position at the Associate level to support operations of the Clipper system and equipment. The preferred candidate will be comfortable working on technical projects which include IT infrastructure and services, and that require acting as a liaison between technical and non-technical stakeholders. This position will include coordination and oversight of a broad mix of technology, integration, installation, and business process changes; requiring you to direct contractor work, coordinate stakeholders, and work with a multidisciplinary team to solve problems. The selected candidate will ensure the program continues to meet high operational standards for the current system, and assist with the design, build, and implementation of the next generation Clipper system. We're looking for an individual who is energized by delivering a complex technology program to improve urban mobility.
The ideal candidate will have the following knowledge, skills and abilities:

Ability to independently conduct field research, organize findings and successfully complete project tasks with minimal supervision.
Experience leading coordination among various groups.
Strong writing and presentation skills, including authoring and presenting technical material to non-technical audiences.
Proven information analysis skills, including the ability to perform quantitative analysis of technical data to identify trends and possible issues.
Strong meeting planning, management, and facilitation skills.
Advanced skills in the use of Microsoft Excel and Access.

Experience with one or more of the following is desirable:
Principles of supervising projects, identifying and managing resource requirements to meet schedules and objectives.
Practices, methods and techniques used in the development, testing, deployment, maintenance, and performance monitoring of systems and applications and the software development lifecycle.
Knowledge of current fare collection and onboard vehicle technologies in use for bus, ferry, rail, and other modes of public transit.
Web-based retail commerce, web site data security and information protection.
An appropriate combination of education and experience that has provided the required knowledge, skills and abilities is qualifying. A typical way of obtaining the required qualifications is:

Education: Completion of a Bachelor's degree from an accredited college or university, in Transportation Management, Engineering, Computer Science, Accounting, Finance, or a related subject such as Public or Business Administration. A Master's degree is preferred. (Applicants with a degree issued from an institution outside the United States must have their transcripts evaluated by an academic accrediting service and provide proof of equivalency attached to the application.)

Experience: Minimum of two (2) years of current, progressive and verifiable professional experience in a field related to the position. Two years of graduate work in a discipline directly related to the position may be substituted for one year of the required experience. Preference will be given to applicants with additional professional work experience.

License/Certificate: Possession of a valid California driver's license and a safe driving record, or the ability to provide alternate transportation that is approved by the appointing authority.

The following qualifications are desirable:
Strong background in IT infrastructure, technology deployment or computer science
Essential duties and responsibilities include, but are not limited to, the following:

Manage Projects to Maintain and Improve Clipper Operations
Oversee the Clipper contractor's operation and maintenance of the Clipper system and equipment. Identify, recommend, and implement improvements to operations.
Oversee and participate in the design and deployment of changes to system software and hardware. Develop scopes of work, evaluate cost proposals, develop contract documents, verify compliance with scopes of work, and participate in the inspection and testing of final work products.
Manage the development and implementation of goals, objectives, policies, priorities and budgets for assigned projects, services, and functional areas.
Communicate with project stakeholders including the participating transit agencies and other partners to keep them informed about the status of operations and system changes.

Monitor Operational Performance
Maintain operational issue logs.
Monitor contractor compliance with financial, technology and payment industry standards, including supervision of external reviews (e.g. with Payment Card Industry Data Security Standard).
Oversee vendor inventory of program devices, device performance and develop regional demand forecasts.

Design and Implementation of Next Generation Clipper System
Support a portfolio of sub-projects within the multi-year design, build, and implementation of the next generation Clipper system.
Facilitate meetings with program participants, vendors, and consultants on operational and technical topics in order to inform decisions and make recommendations impacting the design of various components of the next generation.
Recommend modifications to functional areas, policies, and procedures as appropriate.
Provide coordination and oversight of assigned projects including design, testing, integration, deployment, and transition.
Help to negotiate and resolve issues related to the transition of the existing Clipper system to the next generation system.

The Associate Technical Project Manager, Clipper Program will perform other job related duties as assigned.

All employees at MTC are classified as Disaster Services Workers.