Administrative Assistant

MROSD - Los Altos, CA

Under general supervision, provides a variety of responsible office, administrative, secretarial and clerical
support to an assigned District department, which may include word processing, data entry and
organization, permit issuance, processing of invoices, record keeping, report preparation, telephone and
front desk reception, and filing; provides information and assistance to the general public; and performs
related work as required.


Receives general supervision from assigned supervisory or management personnel. Exercises no
supervision of staff.


This is the full journey-level class in the administrative support series. Incumbents are expected to
perform a wide variety of administrative and office support duties with only occasional instruction or
assistance. Adequate performance at this level requires the knowledge of departmental or office
procedures and precedents and the ability to choose among alternatives in solving many problems. This
class is distinguished from the Senior Administrative Assistant in that the latter performs more advanced
technical and specialized administrative support duties requiring additional training and/or experience.

Management reserves the right to add, modify, change, or rescind the work assignments of different
positions and to make reasonable accommodations so that qualified employees can perform the essential
functions of the job.

Performs a wide variety of clerical and administrative duties to support departmental or program

operations, including filing, preparing records and monthly reports, processing permit applications
and issuing permits, creating project files, and preparing and processing invoices.

Maintains accurate and detailed records, verifies accuracy of information, researches discrepancies,
and records information.

Verifies and reviews forms and reports for completeness and conformance with established
regulations and procedures; applies departmental and program policies and procedures in determining
completeness of applications, records, and files.

Prepares, copies, collates, and distributes a variety of documents, including agendas, bid packages,
contracts, informational packets, and specifications; ensures proper filing of copies in departmental or
central files.

Acts as a receptionist, including screening calls, visitors, and incoming mail; assists the public at the
reception/front desk and directs public to appropriate locations and/or staff; responds to complaints
and requests for information; assists in interpreting and applying regulations, policies, procedures,
systems, rules, and precedents in response to inquiries and complaints from public; directs callers to
appropriate District staff as necessary.

Composes, types, formats, and proofreads a wide variety of routine and complex reports, letters,
documents, flyers, brochures, calendars, and memoranda; types from rough drafts or verbal
instructions; checks drafts for punctuation, spelling, and grammar; suggests corrections.

Administrative Assistant

Receives, opens, time stamps, sorts, and distributes incoming and interdepartmental mail; prepares
and distributes outgoing mail.

Compiles information and data for administrative, statistical, legal, and financial reports; checks data;
prepares and assembles reports, manuals, articles, announcements, and other informational materials.

Maintains and updates departmental record systems and specialized databases; enters and updates
information with departmental activity, inventory files, and report summaries; retrieves information
from systems and specialized databases as required.

Attends and acts as meeting and/or committee secretary including preparing agendas and
informational packets and taking and transcribing minutes for assigned committees and commissions.

Coordinates travel arrangements and accommodations for department staff and submits all related
paperwork; maintains calendars and makes meeting arrangements; schedules meetings between
District staff and other groups or organizations; arranges for necessary set-up and materials to be
available at meetings.

Gathers, assembles, updates, and distributes a variety of department or District specific information,
forms, records, and data as requested.

Assists with assigned department projects and/or programs as assigned by management staff;
provides assistance to department staff in various research and department-related projects.

Monitors and orders office and other related supplies; assists in preparing, processing, and tracking
purchase requisitions for services and materials; receives vendor invoices; prepares payment requests
for management approval.

Performs other duties as assigned.


Knowledge of:
Modern office administrative and secretarial practices and procedures, including the use of standard

office equipment.
Business letter writing and the standard format for reports and correspondence.
Principles and practices of data collection and report preparation.
Computer applications related to the work, including word processing and spreadsheet applications.
Principles and procedures of record keeping and reporting.
English usage, spelling, vocabulary, grammar, and punctuation.
Techniques for providing a high level of customer service to public and District staff, in person and

over the telephone.

Ability to:
Perform responsible secretarial and clerical support work with accuracy and speed requiring the use

of tact and discretion.
Learn and understand the organization and operation of the District to assume assigned

Learn administrative and departmental policies and procedures.
Respond to and effectively prioritize multiple phone calls and other requests for service.
Compose correspondence and reports independently or from brief instructions.
Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
Establish and maintain a variety of filing, record keeping, and tracking systems.
Organize own work, set priorities, and meet critical time deadlines.
Operate modern office equipment, including computer equipment and software applications

Use English effectively to communicate in person, over the telephone or radio, and in writing.

Administrative Assistant

Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal

Establish, maintain, and foster positive and effective working relationships with those contacted in the
course of work.

Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and
abilities is qualifying. A typical way to obtain the required qualifications would be:

Equivalent to the completion of twelfth (12th) grade and three (3) years of responsible general office
support experience.

Licenses and Certifications:
May require possession of a valid California Driver’s License.
May require Notary license conditional to specific department needs.


Must possess mobility to work in a standard office setting and use standard office equipment, including a
computer; vision to read printed materials and a computer screen; and hearing and speech to communicate
in person, before groups, and over the telephone. This is primarily a sedentary office classification
although standing in work areas and walking between work areas may be required. Finger dexterity is
needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard
office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull
drawers open and closed to retrieve and file information. Employees must possess the ability to lift,
carry, push, and pull materials and objects weighing up to 25 pounds.


Employees work in an office environment with moderate noise levels, controlled temperature conditions,
and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or
public and private representatives in interpreting and enforcing departmental policies and procedures.

EFFECTIVE: December 2011
FLSA: Non-Exempt