The Admissions Representative (Remote) works under the direction of a Director of Admissions (DOA) with dotted line accountability to the Vice President of Admissions. This role is responsible for initiating, coordinating, and completing the admissions process for Ross Education students. The Admissions Representative is dedicated to producing outcomes via the telephone and electronic interactions with prospective students.
Job Duties and Responsibilities
Communicating multiple times daily with the Director of Admissions and/or Regional Vice President of Admissions.
Developing Student Prospects
Handle telephone inquiries (both inbound and outbound), and referrals
Conduct interviews to gather the information necessary to guide the student to the program of choice and enroll the student to start school.
Meet assigned goals
Conduct entry evaluation, complete paperwork and forward student over to financial aid.
Communicate with Central Financial Aid Rep so the Student is processed in a timely manner
Conduct Student registrations
Compile student admissions file
Secure student signature on required forms
Issue student copies of appropriate documents
Maintain consistent level of follow-up to ensure starts, such as weekly voice to voice contacts, etc.
Facilitate Student start
Be available to greet new students starting class
Follow-up on non-attendees
Orientation of New Students
Work with campuses to ensure orientation attendance
Notify students of orientation dates
Follow-up with non-attendees
Support of Students
Call/contact no-shows/absences during first week of new class start
Be available to new students to answer questions during first few weeks of class
Promote good student retention
Establish and maintains a good rapport with students
Refer student to appropriate staff member when a problem arises
Follow Ross Guidelines and Admissions Don’t and Do’s
Follow all Ross Policies and Procedures
Demonstrate an in-depth understanding of all Ross Programs including Ross College online programs
Demonstrate in-depth knowledge of Ross classes and have the ability to present Ross Program features and benefits including Ross College online programs
Gather and Report Statistical data
Accurately enter all necessary data into CRM and Campus Vue.
Maintain daily log of inquiries, interviews, and registrations
Actively maintain database of inquiries by entering information and setting appropriate follow up activities
Submit appropriate daily/weekly reports in a timely manner
Maintain acceptable conversion rates
One of these:
High School diploma or GED equivalent and 5+ years relevant work experience*; OR
Associates degree and 3+ years relevant work experience*; OR
Bachelor’s degree and 1+ years relevant work or volunteer experience*
And All of these:
Two years direct sales experience in admissions, recruiting, intangible or other sales with a High School diploma or GED. Associates or Bachelor’s degree from an institution accredited by an agency recognized by the U.S. Department of Education or the Council of Higher Education Accreditation (CHEA) preferred
1+ years post-secondary education admissions experience preferred
Ability to build collaborative relationships with a diverse customer population through active listening, noting reactions, asking discovery questions and understanding motivations
Ability to generate new student prospect referrals from customer base
Ability to give 1:1 presentations and conduct interviews over the phone.
Ability and desire to make extensive outbound phone calls, using phone outlines to set and conduct appointments.
Results driven with the ability to promote the benefits of higher education
Education and work experience requirements may differ based on state and accrediting organizations’ standards
Must be able to remain stationary for extended periods of time, such as call blocks, teaching sessions, student appointments, etc.
Must have sufficient visual and auditory ability to operate computer equipment, use telephone, read materials, and office equipment
Professional communication encompasses written, oral, visual and digital communication. Successful communication skills are required for working at Ross and involve the following: writing, reading, editing, speaking, listening, software applications, data entry and reporting, and Internet research.
Ability to build rapport with students and staff
Ability to work with different teams
Ability to remain focused and adapt quickly in fast-paced work environment
Ability to achieve goals; We work to make our students successful and we measure that in our individual and team accomplishments
Strong attention to detail & accuracy, and commitment to quality
Ability to organize your work and meet deadlines
Demonstrate professionalism in manner, and conduct as a representative of Ross and a student mentor
Adhere to Ross Code of Conduct and Professional Ethics
Protection of student and/or employee privacy is expected in the handling of confidential and/or financial information.
Ability to work at least two evenings a week
Ability to work at least two Saturdays a month
Ability to work in an in-home office setting with no distractions.
- Relevant work experience may include: event planning, hotel concierge, cosmetics or jewelry sales, department store sales, retail sales, waitress, waiter, host, telemarketing, fundraising, membership sales, fitness/diet program sales, direct sales or event coordinator
Ross is an Equal Opportunity Employer