Systems Engineer, Senior Global Endpoint Operations

Visa - Ashburn, VA

Job Description

Job Summary

Provide Installs, Moves, Additions, and Cancels (IMAC) project management, technical advice and support to Visa Client institutions and processors to ensure customers expectation are exceeded. Global Endpoint Operations manage the Endpoint Systems that connect the Visa's Client globally to VisaNet for transaction processing, clearing and settlement. The team is responsible for all technical aspects of the endpoint lifecycle from project initialization. The team is responsible for all technical aspects of the endpoint lifecycle from project initialization.

Specific Responsibilities

Disciplined in detailed documentation and reporting of projects plan, project status and issue logs. Timely and accurate updating of Project Tracking System records and maintaining Global Inventory records

Create and test implementation scripts for vendor's field engineers and support team for installation and activation

Perform remote system Installation with on-site vendor engineer support, configuration and lockdown of Visa Endpoint servers

Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly

Timely escalation of critical situations and any likely project risk that can impact project delivery scheduled to Director and 3rd Level support team

Ensure that all server deployment follow Visa security guidelines and report any non-compliance

Able to communicate and work cordially in global team with teammate from different culture and in time zone

Work closely with both Support and Project team to ensure best-in-class delivery of solutions and support to Visa client

Participate as a member of an on-call rotation to support multiple systems during off-hours

Work evenings and weekends as needed

Provide weekly reporting for CMDB and BASE II record

Act as Change and Viper Coordinator to ensure all incidents and changes are in compliance to ITIL and ServiceNow

Act as Inventory Record Coordinator to ensure accurate and timely update of inventory

Act as lockdown coordinator to ensure all servers going into productions are locked down and pass OAC



Bachelor's degree in IT, CS or related field

RHCE experience

Foundational Project Management Certification

2 ITIL Practitioner Certification

Shell Scripting, HTML, Programming or Scripting Language experience

Understanding of XML, JSON and XSLT

Encryption Security Technology like SSL and IPSEC

Three (3) years working experience in IT Operations and Delivery

Ability to effectively perform problem isolation and resolution of critical systems in order to have the least amount of impact and downtime

Outstanding customer service skills and a dedication to the customer service experience.

Must exercise a reasonable amount of independent judgment under minimum supervision

Ability to assess and analyze technical situations and provide viable alternatives

Ability to write and speak in a second language Japanese or Spanish will be an advantage

A keen interest to learn new skills and technology either through online resource or class training

Project Coordination Experience

Additional Information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.