Hotel Front Desk Clerk

Four Points by Sheraton San Jose Downtown - San Jose, CA (30+ days ago)


The Four Points by Sheraton San Jose Downtown is seeking professional, outgoing and enthusiastic individuals to join our Front Desk Team as Full Time.

AM/PM shifts, Holidays and weekends are Required.

RESPONSIBILITIES:

  • Create memorable experiences with a warm, welcoming personality that can relate to guests and associates
  • Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations per policies and procedures.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Collect payments in compliance with cash handling and credit card processing and accounting procedures.
  • Answer guest’s inquiries regarding hotel service, events, direction, local attractions and assist guests with transportation.
  • Communicate with other departments regarding VIP’s and special request.
  • Promote hotel programs, special package rate, and upgrade guests when appropriate.
  • Manage and resolved guests concerns in a professional and timely manner.
  • Maintain safe work habits, and comply with safety procedures.

Qualifications and Skills

Bilingual preferred

One year hotel front desk experience required

Benefits

Union hotel. Benefits include health/dental/vision coverage, paid vacation, paid sick leave, and pension.

Job Type: Full-time

Salary: $16.95 /hour

Job Type: Full-time

Salary: $16.95 to $17.95 /hour

Experience:

  • front desk: 1 year