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Techie Gurus LLC - Sterling Heights, MI

Full-time | Part-time | Contract$32,000 - $65,000 a year
SkillsBenefits

Please do us both a favor and read before applying. Unfortunately, some level of IT experience is required. Ok, now on to the fun stuff!

Techie Gurus is a local Metro Detroit IT company and we enjoy long walks on the beach, deploying the latest in technology, candle lit steak dinners, working with great customers, watching sports, resolving complex IT issues, and making customers smile. We are looking for an individual who shares the same passion and drive for delivering an exceptional customer experience.

Alright let’s get to the boring crap that nobody reads… We need an IT Specialist/Engineer, who will be responsible for providing phone, remote, and onsite support for our clients. This position is a contract-to-hire position for the first 90 days. We specialize in providing the highest level of IT support for small and medium businesses throughout Metro Detroit.

This role involves working with clients and internal teams, including our help desk and dispatch teams. Culture is a huge part of our business and we need to have a match with a candidate because we are not a huge corporation, and neither are most of our clients. We firmly believe in having fun but also providing the best service for our customers and a candidate must have those attributes. This position will have multiple responsibilities that can be completed onsite or remote.

If you are going to thrive with us, you need to have a lot of skills and more importantly have a passion for learning and helping people. Below is a sample of what we are looking for in a candidate. We realize this list is long and ridiculous, and you may not have the experience today but if you have the passion to grow, we will help you do that.

  • Deploy and troubleshoot Windows Server Operating systems from 2008 R2 through 2019
  • Deploy Firewalls to our clients
  • Configure VPNs
  • Administrate Citrix environments
  • Deploy and manage Office 365 for customers
  • Hyper-V, VMware, or XenServer experience is a huge plus
  • Azure or AWS experience is a plus
  • Provide remote desktop and server support to clients who have critical response times
  • Installation of computers, thin clients, and other networking equipment.
  • Manage, maintain, troubleshoot and support our users’ desktops
  • Identify, document and troubleshoot users computing issues to resolution while maintaining a high level of customer satisfaction
  • Support end users ranging from knowledge workers, customer service reps, managers, sales people and executives
  • Demonstrate excellent communication skills and customer service with ability to match and mirror customer’s communication style
  • Utilize Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) and other service specific tools and technologies to support clients and update documentation. Experience with any PSA or RMM is a huge plus.
  • Ability to accurately record time, work details and documentation for client and company records as you work
  • Develop and maintain relationships with customers and team members to further enhance customer experience and Techie Gurus’ customer focused and relationship-oriented brand
  • Maintain a professional and clean appearance
  • Participate in ongoing training and attainment of industry certifications

If you have what it takes to fill this role, please submit your resume detailing your previous work history, as well as a brief, one page summary explaining what was the biggest IT challenge you’ve overcome in the past 12 months.

Job Types: Full-time, Part-time, Contract

Salary: $32,000.00 to $65,000.00 /year

Experience:

  • Microsoft Office: 1 year (Preferred)
  • Citrix: 1 year (Preferred)
  • Windows: 1 year (Required)
  • Remote Access Software: 1 year (Preferred)
  • Microsoft Windows Server: 1 year (Preferred)

Full Time Opportunity:

  • Yes

Additional Compensation:

  • Bonuses

Work Location:

  • Multiple locations
  • On the road

Benefits:

  • Health insurance
  • Paid time off

This Job Is Ideal for Someone Who Is:

  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Autonomous/Independent -- enjoys working with little direction
  • People-oriented -- enjoys interacting with people and working on group projects