Spanish Speaking Lead Specialist
We are a female-owned and led boutique immigration law firm, and we're currently seeking a dynamic Phone Lead Specialist to join our team. Most importantly we are looking for a team member that is truly committed to our mission of serving the Latino immigrant community. Join our dynamic team as our Lead Specialist! We are seeking a motivated individual to support our high-performing Sales Team. If you enjoy a fast-paced environment, have a strong drive for phone sales and processes, organization and conducting timely call backs, along with updating admin tasks after each call - this is the role for you. You will be working remotely during PST business hours, collaborating with our Sales and Marketing Team, while driving revenue targets and reaching sales goals.
Role Summary:
We are looking for a results-driven Spanish Speaking Lead Specialist. Duties and responsibilities include working closely with customers to determine their needs, answer their questions about our services and recommend the right solutions. We are looking for a qualified Spanish speaking candidate who is reliable, self-motivated, punctual, and has strong communication and written skills to join our efficient and close-knit team.
This Lead Specialist will help to ensure smooth sales calls, assisting with top-notch service to clients and will bring their superior communication skills. This position focuses on new leads, nurturing client relationships, and converting prospects into potential clients. The Lead Specialist will collaborate closely with the Sales and Marketing team to align sales strategies with the firm's legal services and client needs.
We value having a great working atmosphere as well as promoting learning and developing new skills. We are seeking a driven, tech savvy, detail-oriented individual who is exceptional with communication.
A successful candidate must be trustworthy and exercise discretion when handling sensitive information and topics. If you are enthusiastic about sales and administration and eager to contribute to our team’s success, we would love to meet you. Join us as we strive for excellence and be part of our thriving law firm!
Key Responsibilities
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Ensure high levels of customer satisfaction through excellent sales service
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Assessing customers’ needs with prospective client leads to understand their legal needs, present the firm's services, and propose solutions via attorney consultations.
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“Go the extra mile” to provide the best client services
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Build and maintain strong relationships with existing clients and referral sources to encourage repeat business and referrals
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Remain knowledgeable on services offered and discuss available options
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Collaborate with sales and marketing team to develop targeted sales strategies and marketing initiatives that support revenue goals
- Build and maintain productive trust relationships with clients
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Utilize the firm's CRM system to track leads, manage client interactions, and analyze sales performance metrics.
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Ensure compliance with ethical standards, legal regulations, and client confidentiality requirements in all sales and marketing activities.
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Answer all calls and conduct consistent follow ups with all leads
Weekly / Daily Roles and Responsibilities
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Answer company main phone lines during business hours Monday – Friday
- Transfer calls to different departments as needed
- Trouble shoot and manage Phone system (Ring Central) to ensure all incoming calls are answered/Voicemail follow up is a key responsibility
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Role related to phones:
- For incoming Sales calls - answer questions and determine consultation fit. If client is unsure
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Manage follow up attempts in the CRM system to ensure timely call backs, outreach and follow ups.
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Update all phone interaction details in the company CRM database daily
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Role related to Sales Data Administration:
- When a sales lead is coming in through written form via the website
- Manage this lead electronically in the CRM system to ensure timely follow ups and update notes in CRM
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Partner with Sales and Marketing on weekly basis to discuss analytics and strategies
Participate on weekly/monthly Departmental meetings
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Preferred Qualifications and Skills
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Fully fluent in Spanish (NOT OPTIONAL)
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2 + years proven work experience as a sales representative or similar role
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Basic understanding of sales principles and customer service practices
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Excellent communication and interpersonal skills
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Bachelor’s degree in business, Marketing, Sociology, Psychology or related field preferred.
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Strong understanding of legal terminology, practice areas, and client needs in a law firm environment preferred.
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Excellent communication and negotiation skills, with the ability to articulate legal concepts clearly.
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Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
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Proficiency in CRM software, Microsoft Office Suite, and other sales tools.
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A friendly, upbeat and energetic personality with customer service and sales focus
- Availability to work business hours 9am-6pm PST shifts (with 1h lunch)
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High level of organizational skills
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Ethical mindset with a commitment to maintaining confidentiality and upholding professional standards.
Competencies
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Empathy towards others.
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Cultural and Emotional Intelligence.
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Active Listening.
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Needs Analysis and Personalization.
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Objection Handling.
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Attention to Detail.
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Closing Ability.
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Technological Proficiency.
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Open mindedness and Coachable.
**If interested, please submit a resume and a thoughtful cover letter describing why you would be a fit for this team and role. Resumes without a cover letter will not be considered. Thank you so much in advance, we are looking forward to hearing from you! **
Job Type: Full-time
Salary Range: $17.00 - $19 per hour
Benefits:
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401(k)
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Dental insurance
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Health insurance
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Paid time off
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Vision insurance
Schedule:
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Monday to Friday 9am – 6pm PST
Work Location:
Application Question(s):
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Thoughtful cover letter attached
Language:
