Full Job Description
Edgewater Federal Solutions is a privately held government contracting firm located near Urbana, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named the #5 Top Workplace in the Greater Washington Area Small Companies category 2018.
Edgewater Federal Solutions is currently seeking a Junior Systems Engineer to work with the Senior Systems Engineer and the CTO, to assist with day to day operations of the IT systems and to work on the help desk to assist corporate staff office with daily needs and troubleshooting located in Ijamsville, MD. The candidate needs to have the ability to switch gears at a moment's notice, think outside the box, be persistent, patient and well organized. We are willing to train the right candidate.
Have familiarity with supporting Office 365 Administration; Exchange Online Administration; Sharepoint Online Administration, Windows 10 Administration.
Assist with supporting the Office Network/Switch/Firewall/Wi-Fi/Telephone.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Diagnosing system errors and other issues.
Documenting and triaging the request; solving or escalating the request.
Tracking status and providing routine progress updates to the Senior Systems Engineer and the CTO; and following up with the EmployeeEnd-User on the resolution of ticket for completeness/quality and satisfaction.
Setup new computers/laptops/cell phones for new hires.
Research questions using available information resources.
Advise user on appropriate action.
Writing, editing, and revising training manuals for new and updated software and hardware.
Following up with employees to ensure full resolution of issues.
Bachelor's degree - preferably in Information Technology.
Working knowledge of fundamental operations of relevant software, hardware and other equipment.
Working knowledge of Cyber Security fundamentals.
Related experience and training in troubleshooting and providing help desk support.
Excellent written and verbal communication skills in English.
Proactive, service-oriented mind-set.
Excellent in Microsoft Office & SharePoint.
Familiarity with both PC and Mac Hardware and Software.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.