The quality of care we provide our patients doesn't change no matter how it is delivered. Joining UnitedHealth Care as an Advice Line Registered Nurse can be your opportunity to offer a higher level of care to our members. While your work will take place over the phone, you'll have a direct impact on the lives of our members, recommending an appropriate level of clinical care and connecting them with the resources they need to make informed health decisions. You'll act as a compass for our members, guiding them through a complex medical environment as you identify appropriate providers and services, act as a health coach and provide referrals in order to optimize health outcomes. This is an exciting time to join a truly inspired organization. Take this opportunity and begin doing your life's best work.(sm)
This position will work as part of a 24/7 inbound Nurse Advice Line and we have full-time positions available. Available shifts are evening and overnight schedules that include working weekends and holidays.
You will have the flexibility to telecommute* as you take on some tough challenges.
Assesses patient's current health status and recommends appropriate level of care based on clinical judgment and protocols
Adheres to ethical, legal/regulatory and accreditation standards
Assesses consumer's understanding of their condition and identifies potential care and/or provider gaps
Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
Assesses readiness to change, offering opportunities for intervention that will assist consumers in reaching their health care goals
Uses coaching techniques, activation and motivational skills to empower the member to take action and participate in the shared decision making process
Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost
Empowers consumers with skills to enhance their interaction with their provider
Coordinates services and referrals to health programs and community services
Assesses and triages immediate health concerns
Manages utilization through education
Collaboratively plans care with member
This position will require active and unrestricted Nursing licensure in multiple US States. Selected candidate must be willing and able to obtain and maintain multiple state licensure. (Application fees and filing costs paid for by UHG)
Active, unrestricted RN license in your state of residence
2+ years of RN experience
Proficient level of experience with Microsoft Office applications, and strong technical aptitude
Multiple state licensure (in addition to Compact License if applicable) or ability to obtain multiple state nursing licenses required
United States Citizenship
Ability to obtain favorable adjudication following submission of Defense Health Agency eQuip Form SF86
Ability to work a shift that includes:
evenings, overnights, weekends and holidays
Must have a hard-wire internet connection in your home
Compact RN License
3+ years of Behavioral Health experience
3+ years of OBGYN experience
3+ years of experience working with Pediatric population
Coaching, motivational interviewing and/or decision support experience
Bilingual in Spanish
Case Management experience
As a requirement of UnitedHealth Group's contract with the Department of Defense, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense eQuip Form SF86, (the National Agency Check Legal and Credit or NACLC). Successful completion of the NACLC process is a requirement for continued employment in this role. NACLC processing will be initiated by our TRICARE Security Officer post-offer, and can take 3-6 months for a final decision communication from the Department of Defense. Candidates will be allowed to begin employment with UnitedHealth Group in this role based on an interim clearance, and final results will be communicated as they are received. Failure to obtain final NACLC approval will result in termination from this role.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere:
- All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.