VETERANS CLAIMS ASSISTANT II

Los Angeles County Human Resources - Los Angeles County, CA (30+ days ago)4.2


TYPE OF RECRUITMENT:
Departmental Promotional Job Opportunity

EXAM NUMBER:
R8137H-R

APPLICATION FILING PERIOD:
June 18, 2018 at 8:00 a.m. (PST) - June 29, 2018 by 5:00 p.m. (PST)

Restricted to permanent employees of the County of Los Angeles Department of Military and Veteran Affairs who have successfully completed their initial probationary period and meet the qualifying requirements.
Current employees in the unclassified service who meet the following criteria also qualify to participate in this exam:

Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service.
Full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service at the time of filing.
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Verification of Experience Letter will not be required. Experience performing duties that applicants believe are inconsistent with their official payroll title will be evaluated for this examination; all information included in the application material, including information describing your assigned duties, will be evaluated to determine qualification.

Withhold Information:
Permanent employees who have completed their initial probationary period and hold a qualifying payroll title may file for this examination if they are within six months of meeting the experience requirements at the time of filing. However, the names of such employees will be withheld from the certification list until the required experience is fully met. Applicants who are within six months of meeting the selection requirements while working outside of their classification will not be placed on withhold. Therefore, their applications will not be accepted.

DEFINITION:
Provides advice and assistance to veterans and their dependents in securing rights and benefits under Federal, State or local legislation and assists in the preparation of claims for benefits.

CLASSIFICATION STANDARDS:
Positions allocable to this journey level class report to the Supervisor, Veterans Claims and may receive technical direction from a Veterans Claims Assistant III. Positions in this class perform the full scope of activities tasks necessary in assisting veterans and/or their wives and dependents and are assigned full responsibility for processing applications and claims. Incumbents must exercise a knowledge of and apply Federal, State and local legislation and regulations relating to veterans. These positions must also have knowledge of the organization and procedures of the Veterans' Administration and the State Department of Veterans' Affairs; terminology used in legislation, regulations and claims presentation; community resources available to veterans and the principal sources of information important in completing veterans' claims.

Essential Job Functions
Interviews veterans and their dependents, advising and assisting them in establishing their rights to and filing claims for benefits, such as pensions, compensation, insurance, rehabilitation, education, hospitalization, medical care, and burial.

Explains applicable laws and regulations, and assists in drawing up the necessary application forms or correspondence.

Assists veterans in presenting evidence to prove veterans' disability or preference rating.

Secures documentary evidence of births, marriages, and divorces of veterans and their dependents.

Acts as liaison with other governmental or private agencies concerned with the welfare of veterans and their dependents; refers veterans and their dependents to other agencies for information or services.

Makes field calls to persons unable to come to the office.

Maintains records and prepares reports.

Requirements

SELECTION REQUIREMENTS:
Option I: Two years' experience as a veteran's service officer* or equivalent with a governmental agency or with a veteran's organization accredited by the Veteran's Administration.

Option II: Two years of college** from an accredited college or university and one year's experience in work concerned with veterans counseling in connection with filing of disability compensation and/or pension benefit claims for veterans.

Option III: One year's experience as a Veterans Claims Assistant I***.

DESIRABLE QUALIFICATIONS:
Experience in interviewing veterans and their dependents, advising and assisting them in establishing their rights to and filing claims for benefits, such as pensions, compensation, insurance, rehabilitation, education, hospitalization, medical care and burial.
Explains to veterans applicable laws and regulations, and assists in drawing up the necessary application forms or correspondence.
Assists veterans in presenting evidence to prove veterans disability.
An Associate's degree or higher.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation to carry out job-related essential functions may be required.

PHYSICAL CLASS:
2 - Light. Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be required.

SPECIAL REQUIREMENTS INFORMATION:
  • A veteran's service officer is a counselor who works directly with veterans, families, and/or survivors in assisting them with veteran's administration disability, pensions, and/or survivor benefits.
**Two years of college is defined as completion of 60 semester or 90 quarter units from an accredited college or university.

In order to receive credit for any degree such as an Associate's, a Bachelor's, Master's, or Doctorate degree, you MUST include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution, which shows degree has been conferred with the area of specialization at the time of filing or anytime during the examination process by either uploading the required documents as attachments or via email to awong@hr.lacounty.gov. These documents should clearly indicate the degree received in English language, the date when the degree was conferred, and should be in either Microsoft Word, Adobe Acrobat, or JPEG file format and must be less than 5.0 MB in size per document.

Applicants who expect to qualify under option II MUST provide a copy of their official college transcript indicating they have completed 60 semester or 90 quarter units from an accredited college or university.

Please note if applicants do not submit a copy of their official diploma, transcript, or official letter from the accredited institution at the time of filing, processing of their application may be delayed.

Please note applicants who will meet the educational requirement under option II by December 31, 2018, and are within six months of meeting the experience requirement as indicated on the withhold information may also apply, but will be withheld from certification until all requirements are met and required documents are received.

***To qualify under this option, applicants MUST have County status in this class, as evidenced by holding or having held such payroll title.

SUPPLEMENTAL QUESTIONNAIRE:
As part of this application process, applicants will be required to complete a supplemental questionnaire to document specific education and work experience.

IMPORTANT NOTES:
Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made.

FALSIFICATION of any information may result in DISQUALIFICATION.
Utilizing VERBIAGE from Class Specification and Selection Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED.
Additional Information

EXAMINATION CONTENT:This examination will consist of TWO (2) parts:
Part 1: A multiple choice test weighted 80%. The multiple choice test will assess Reading Comprehension, Written Expression, Data Analysis/Decision Making, Office Practices and Procedures, Customer Service, Achievement Orientation, Dependability, Customer Service Potential, Customer Focus, Conscientiousness and Retention.

Candidates must achieve a passing score of 70% or higher on Part 1 in order to proceed to Part 2.

Part 2: An evaluation of Training and Experience based upon application information and desirable qualifications/supplemental questionnaire weighted 20%.

Candidates must achieve a 70% or higher on each weighted part of the examination to be placed on the eligible list.

THE MULTIPLE CHOICE TEST IS NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

TRANSFER OF SCORES:
Applicants that have taken identical multiple choice tests for other exams within the last 12 months will have their multiple choice responses for the identical test part(s) automatically transferred to this examination.

This examination contains test parts that may be used in the future for new examinations. Your scores will be transferred to the new examination and may not be allowed to re-take any identical test parts for at least 12 months.

SPECIAL INFORMATION:
Invitation letters to the multiple choice test will be sent electronically to the email address provided on the application. It is important that candidates provide a valid email address. Please add awong@hr.lacounty.gov and info@governmentjobs.com to your email address book and list of approved senders to prevent email notifications from being filtered as spam/junk mail. It is the responsibility of the applicant to ensure he/she receives our email.

Notices of Non-acceptance and Final Result Letters will be sent via mail (USPS). Multiple choice test scores cannot be given over the telephone.

TEST PREPARATION:
Study guides and other test preparation resources are available to help candidates prepare for employment tests. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/. Please click on "Find A Job" and then "Job Search Toolkit". Test preparation information is located under the "Employment Test Assistance" section.

You can also access test preparation for the computerized portion of the test by going to http://www.shldirect.com/practice_tests.html. While the guides will help in preparing for the test, we advise you to review all related materials that you deem necessary.

ELIGIBILITY INFORMATION:
The names of candidates receiving a passing grade in the examination will be placed on the eligible list in the order of their score group for a period of twelve (12) months from the date of promulgation.

VACANCY INFORMATION:
The eligible list resulting from this examination will be used to fill vacancies in the Department of Military and Veterans Affairs.

AVAILABLE SHIFT: ANY

APPLICANTS AND FILING INFORMATION:
Applications MUST be filed online only. Applications submitted by U.S. Postal Mail, fax or in person will not be accepted. We must receive your application by 5:00 p.m., Pacific Standard Time on or before the last day of filing.

To apply for this examination, click on the green "APPLY" button located on the upper right corner for this posting. You can also track the status of your application using this website.

Fill out your application and supplemental questionnaire completely. The acceptance of your application depends on whether you have clearly shown that you meet the selection requirements. Provide any relevant education, training and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, description of work performed and salary earned. If your application is incomplete, it will be disqualified.

Candidates whose applications are accepted may be invited to any part of the examination process via email. Therefore, please provide and include your correct email address when completing your online employment application.

SOCIAL SECURITY NUMBER:
Please include your Social Security Number for record control purposes. Federal Law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID AND PASSWORD: All applications must file their application online using their own user ID and password. Using a family members or friends user ID and password may erase a candidates original application record.

ADA Coordinator Email: adarequests@hr.lacounty.gov
Teletype Phone: (800) 899-4099
Alternate Teletype Phone: (800) 897-0077
California Relay Services Phone: (800) 735-2922
Department Contact Name: Annie Wong
Department Contact Email: awong@hr.lacounty.gov