We're looking for an expereinced automotive/supplychain Account Director to join our global account management group in continuing to provide outstanding customer service and operational excellence to our global automotive customer. This role with work and direct a global team dedicated to ensuring our operations are meeting/exceeding our customers goals while identifying opportunies for additonal commerical success.
About the Role
How you will contribute
Develop, and continuously update the customer global account plan so that it is always fit for purpose as an account management tool, ensuring the integrity of the plan against customer needs to enable strategic planning via executive reviews.
Establish productive, professional relationships with key personnel within the customers global organization, creating new relationships to bridge identified gaps in service or geographical areas.
Coordinate all growth initiatives specific to the global customer business, identifying and growing opportunities to the assigned targets for profitable sales volume and strategic objectives of the account.
Responsible for ensuring solution development, pricing & negotiation efforts that best address customer needs, coordinating the involvement of Regional Account Management, Center of Excellence and key internal stakeholders.
Ensure the timely and successful delivery of collaborative solutions according to customer needs and objectives.
Track key account metrics and alert internal stakeholders of any performance or cost to serve requirements, ensuring action plans are initiated and acted on to resolution.
Lead the preparation and presentation of customer EBR’s, work with Regional Account management & internal stakeholders to deliver best in class customer rating via appropriate SBR & QBR scorecards.
Assist with high severity requests or issue escalations as needed.
Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers' expectations
Mentor and support Regional Account Managers through development plans and coaching to ensure best practice and standard approach to account management globally is followed.
Other duties as assigned
Your Key Qualifications
BA/BS degree or equivalent, preferably in Supply Chain Management, Logistics or industry related subject.
Experience in Account Management for large enterprise type relationships/customers
Demonstrate ability to communicate verbally and in written form, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
Experience in delivering client-focused solutions based on customer needs.
Proven ability to manage multiple projects at a time whilst paying strict attention to detail
Ability to travel at 35%
syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
syncreon delivers tailored, progressive and scalable solutions to premier global automotive and technology brands, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon. We supply 3PL and 4PL solutions that adapt as quickly as industry and the marketplace evolve. For over 60 years syncreon has provided unique and innovative expertise in providing highly integrated, warehousing management, inbound to manufacturing, reverse and repair, export packing, aftermarket services, fulfilment services and transport. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities. For more information, visit www.syncreon.com
Candidates chosen to move forward within the Recruitment Process, may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.