How You Will Contribute
Lead Sales Associates take a critical role in leading the sales staff for optimizing the visitors’ store experience and driving revenue. The position participates in all areas of store operations and merchandising and teaches sales associates the necessary skills to do the same. Lead Sales Associates take the lead and initiative in executing the daily and weekly store goals and objectives. The position orchestrates the flow of activity on the sales floor throughout day and acts as the standard for exemplary performance in organizational and customer service abilities. Lead Sales Associates foster a positive environment on the sales floor and demonstrate the responsibility of store staff to smile and be enthusiastic on the job.
Specifically, you will…
Provide exemplary customer service and sell to visitors. Lead other sales associates to better customer service and sales.
Increase business acumen by learning and using sales reports.
Build a strong sales team by assisting recruitment and development of staff.
Practice open and candid communication with sales associates and other staff.
Operate Retail technology systems and customer check-out procedures and teach others to do the same. Process sales quickly and teach others to do the same.
Adhere to strict cash handling procedures at opening and closing and for preparing daily receipt reconciliations and bank deposits.
Maintain store equipment and fixtures as needed.
Manage and/or execute store merchandise recovery, restocking and cleanliness standards.
Make front displays and windows a priority for presentation and restock.
Relay accurate product information and teach others to do the same.
Project a knowledgeable and confident image and teach others to do the same.
Your diverse background includes…
Strong motivation for career advancement to build an optimal visitors’ experience and achieve Retail sales and profit goals.
Superior customer service with a focus on selling.
Ability to learn quickly and retain large amounts of product knowledge.
Eagerness to teach and lead others.
Intuition in communicating information regularly to colleagues with equal ability to listen.
Team player who works well with others and shows courtesy and respect to colleagues.
Good interpersonal skills with the ability of influencing visitors’ buying decisions and influencing good work habits among staff.
Ability to utilize computers and other office equipment.
Ability to bend and reach, lift and carry at least 20 pounds.
Ability to remain standing for long periods of time.