Support Operations Supervisor

DoorDash - Phoenix, AZ3.2

Full-timeEstimated: $63,000 - $83,000 a year
DoorDash is looking for Support Operations Supervisors to guide teams of highly-motivated individuals dedicated to providing world-class service for our most valuable customers.

As a Support Operations Supervisor at DoorDash, you are responsible for overseeing a team of highly trained support staff. We're looking for a natural leader, operator, and problem solver with people management or team lead experience. You'll be responsible for scaling our operations with a rapidly growing company while maintaining and improving on aggressive quality and speed metrics.

**This role is located in Phoenix, Az and will require the ability to work any type of assigned shift (nights, weekends, etc.). Including holidays.

What You'll Do:
  • Lead a team of highly motivated individuals who are focused on customer success
  • Work cross-functionally deepen relationships with our SalesForce and engineering development teams to improve our internal tools, and offshore agents to provide high-quality support
  • Assess and establish goals for individuals and the team
  • Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
  • Improve on existing processes and workflows
  • Create, distribute, and present impactful and insightful reporting on performance
You Are:
  • A leader with a strong desire and natural ability to motivate a team, set and achieve aggressive targets, and manage career growth and performance
  • Comfortable in a rapidly changing, startup environment
  • A highly-motivated self-starter
  • Engaging personality who can build, lead, and manage teams
  • Comfortable making tough decisions that balance the trade-off between quality and quantity
  • Organized and demonstrated ability to balance multiple projects at once
What You Need:
  • Bachelor's degree or higher
  • 1 year or more of people management or team lead experience
  • A mind and talent for process improvement
Nice To Haves:
  • Knowledge of Salesforce, SQL, Chartio, and Excel/Google Sheets
  • Experience in the tech, restaurant, and/or logistics industries
  • Familiarity with working with large, diverse customer support, operations, and/or sales organizations
About us:
Founded in 2013, DoorDash is a San Francisco-based technology company passionate about transforming local businesses and dedicated to enabling new ways of working, earning, and living. Today, DoorDash connects customers with their favorite local and national businesses in more than 3,300 cities across the United States and Canada.

We want to share our revolutionary logistics technology with every business around the world, to streamline how our cities and local economies work. Make no mistake, it isn't going to be easy, and our mission isn't for the faint of heart. But if you're daring, and you want to make a dent, let's chat. By building intelligent, last-mile delivery technology for local cities, DoorDash aims to connect people with the things they care about — one dash at a time.