Nationwide Hotel and Conference Center is searching for a Reservations Coordinator. This employee will serve as the primary point of contact for all future guests seeking to book reservations, both group and transient in nature.
Answers all incoming calls promptly, in an attentive, courteous, and efficient manner.
Books room reservations while focusing on maximizing room revenue and average rate using a standard rate quoting scenario at all times. Upsells rooms when possible.
Enters reservations into the property management system according to standard operating procedures,including internal reservations.
Provides guests with information regarding features and amenities available at the hotel.
Serves as support for all group housing lists and their proper maintenance.
Assists with group block implementation and maintenance.
Sends confirmations to our guests after making a reservation or upon request of the guest.
Assists future guests with any billing information needed.
Places any notes pertinent to the guest’s stay that may assist upon the guest’s arrival.
Assists guest with inquiries, cancellations, or modifications to existing reservations
Arranges any in-house transportation requests, as necessary.
Completes daily reporting as required by Management team.
Alerts managers of any trends that may require Revenue Management adjustments.
Provides outstanding guest service.
Possesses the ability to work well under pressure and handle multiple tasks at once.
Performs assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and works with minimum supervision.
Uses a variety of computer applications including the PMS – System and MS Office.
Performs other duties as requested by management.
Follows all SOPs as communicated by Management.
Maintains cleanliness of work area.
Adheres to all safety rules and regulations.
Maintains flexibility in scheduling understanding that, due to the 24-hour nature of the hotel, assistance may be needed outside of the normal scheduled hours.
Qualifications, Education, Experience, Skills, and Abilities:
Must be able to understand and write English
Report for work in a well-groomed manner with name tag on
Speak to guests in a warm, friendly and courteous manner
Good organizational skills and able to work independently
Effective conflict management and decision-making is required
Must work well under pressure and be able to resolve guest concerns
High School Graduate or equivalent
Previous 1-2 years experience as Reservation Sales Agent preferred
Basic understanding of Guest needs, desires and methods of servicing to Guest Satisfaction, adaptable to change
Our attractive compensation package includes medical, dental, vision, life, 401k with match, STD/LTD, vacation, PTO, dining and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers.
Nationwide Hotel and Conference Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.
We are proud to be a Drug-Free Workplace/EOE. Background check required.