Support Desk Technician

Performance Contracting Group - Lenexa, KS (30+ days ago)3.8

Company Overview
Performance Contracting Group is one of the leading specialty contractors in the United States. Our employees are the lifeblood of our company. The foundation of our culture is truly living by our core values every day through our employee-owners. PCG’s key to success is developing and maintaining a strong performance-driven corporate culture that inspires our employees to achieve greatness.

Job Description
PCG is seeking an experienced Support Desk Technician for its corporate operations based in Lenexa, KS. This position is responsible for the following duties:

Provide exceptional customer service through all mediums of communication, often times being the first contact for users
Perform Tier 1 support and troubleshooting in test and production environments including onsite and remote support
Direct support requests to appropriate escalation destinations, ensuring sufficient documentation exists while meeting defined SLA for initial ticket response
Perform maintenance to desktops, laptops, tablets, printers, cell phones and desk phones in response to service requests
Provide support for Microsoft Office, Microsoft Exchange, Printers, Windows Operating Systems, business applications, and low to mid-level technical issues leveraging multiple teams for ticket escalation and knowledge transfer when necessary
Document issues and solutions thoroughly, including steps to recreate and resolve, also contributing to the knowledge base when appropriate
Anticipate, identify and escalate issues/risks affecting self, the team, the department, or the company
Communicate in a timely and effective manner, keeping the team informed of status and progress
Contribute to SDLC documentation and encourage everyone to follow PCG processes
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies
Look for and suggest improvements in efficiencies to reduce costs and be responsible and accountable as an employee owner
IT degree and/ or certifications and 4 years’ experience preferred

Performance Contracting Group has developed one of the most attractive and lucrative compensation systems within the construction industry. Our comprehensive benefit package includes:

Competitive pay
Incentive bonus plan
Employee stock ownership plan (ESOP)
401(k) retirement savings plan with match and opportunity for dividends
Medical and dental insurance plans with flexible spending account option
Life insurance, accidental death and disability benefits
Paid vacation and holidays