Direct Installer

Franklin Energy - Raleigh, NC3.7


We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy saving goals.

This position is responsible for traveling to pre-scheduled appointments to install energy efficient equipment and products. Services are targeted to the residential and small commercial markets including building owners, management companies, small business owners, and trade allies / contractors. Introduce the various incentive programs that pertain to the customer segments, if necessary. This position will also be responsible for introducing and explaining the incentive programs that pertain to these customers sectors.


This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Perform all required duties as directed to install energy efficient equipment and products
Install all energy efficiency equipment according to proper procedures
Daily travel to pre-scheduled appointments
Provide a professional appearance appropriate for a representative of our organization and the client
Ensure the meeting of customer specifications and company quality standards
Complete special projects as assigned
Complete and maintain all required paperwork, records, documents, etc.
Develop a comprehensive understanding of the programs strategic direction regarding energy efficiency and the business activities of its customers
Follow and comply with all safety and work rules and regulations
Perform all required duties as directed to install energy efficient equipment and products including aerators, showerheads, and compact fluorescent lights
Assist in conducting blower door and combustion safety tests if required by the program
Apply insulating and/or sealing material to exterior penetrations, window and door gaps, attic floor penetrations, attic doors and box sills as required
Daily travel to pre-scheduled appointments at apartments, condo units and other qualified building types
Work in a team atmosphere to collaborate and continuously improve operations year after year
Occasional weekend travel to a job site to accommodate a customers need may be required
Education and Experience
High School diploma or equivalent required
One to three years of experience preferably in basic wiring, lighting, HVAC, troubleshooting and/or other technologies installed in commercial/residential applications.
One to two years of previous customer service/sales experience required.
Mechanical and technical aptitude required
Experience in installing technologies, manual labor and using tools Preferred
Background preferred in one or more of the following: - Preferred
Building science and design
Building envelope
Weatherization or related fields
Building maintenance
Home inspection
HVAC, lighting, controls or renewable energy
Required Skills, Knowledge and Abilities
Strong customer service and communication skills
Must be able to handle a wide work variety and work in a fast-paced environment
Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
Ability to identify and resolve project application issues with customers and trade allies
Proficient in Microsoft Office, specifically Word, Excel and Outlook
Strong data entry skills in entering information in tracking systems/databases
Ability to communicate effectively, both verbally and in writing with customers, clients and employees
Ability to analyze and interpret data and solve practical problems
Knowledge of mathematical concepts such as fractions, percentages and ratios
Reliable Transportation
Licenses & Certifications
Valid drivers license
Travel Requirements
Willingness to travel less than 95% of the time, including occasional overnight travel
Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
Ability to lift up to 10 pounds
Noise Level is typically moderate
Employee could be exposed to fumes and/or airborne particles and risk of potential shock
Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

An Equal Opportunity Employer