General Manager (GM)

JustFoodForDogs, LLC - Corte Madera, CA (30+ days ago)


Job Summary

The General Manager is responsible for the overall performance of a Just Food For Dogs store, including (1) ensuring consistently high customer service standards, (2) developing and managing team members and (3) driving store-level financial results. Our ideal applicant is a leader capable of overseeing both sales and kitchen operations and independently making key decisions.

Key Responsibilities

Team members

Directly manages the Nutrition Consultant and Kitchen leaders, including coaching and training to help achieve their performance goals.

 Manage team leaders to recruit, on-board and train new team members.

 Manage team leaders to approve staff schedules.

 Serve as a role model for company values and protocols, setting the tone for culture within the store.

Sales/Customer service

 Manage team leaders to ensure nutrition consultants are engaging with customers, understanding their dietary needs and providing solutions.

 Maintain effective merchandising and product display.

 Respond to complaints, taking any and all appropriate actions to turn dissatisfied customers into return customers.

Marketing

 Develop and deliver local B2C and B2B marketing plans (in coordination with HQ efforts) to drive store traffic.

Operations

Manages team leaders to ensure the kitchen adheres to safety, cleanliness and product quality standards.

 Manages team leaders to approve supply replenishment orders (e.g., marketing materials, ingredients).

 Manages team leaders to receive deliveries and accurately organize/manage back-room inventory.

 Triage operational issues (e.g., equipment failure, ingredient shortage, quality questions) and coordinate with the COO and/or Facilities Coordinator to drive resolution.

Finance

 Meet or exceed monthly budget for store-level profitability; identify root cause and corrective actions for missed targets.

 Monitor and ensure the secure handling of cash.

Other:

 Effectively implementing strategic change initiatives.

Provide weekly and monthly performance reporting packages.

COMPETENCIES

Ability to build, lead and motivate effective teams

 Ability to handle the pressures of simultaneously coordinating a

wide range of activities

 A love for retail, nutrition and dogs and a desire to create the ultimate customer experience

 Clear, concise written and verbal communications

 Analytical and problem solving skills

 Attention to detail

 Comfort with change (as we are a rapidly growing business)

EDUCATION and/or EXPERIENCE

 At least one year of experience as a General Manager or

Assistant General Manager within the retail industry

 High School Diploma or equivalent; College degree preferred

Who We Are

Join us in the movement to ensure longer and healthier lives for dogs and cats. JustFoodForDogs is breaking new ground in the world of pet food! Vet-developed and recommended, we started cooking our whole food; human-grade, nutritionally balanced meals in Newport Beach in 2010 and we now have 13 locations in LA, Orange County and San Diego with continuing growth plans. We offer best in class benefits, health, dental, vision, 401k, Pet Insurance and Employee Discounts on our food and supplements. Learn more about what we do atwww.justfoodfordogs.com.

Job Type: Full-time

Experience:

  • General Manager: 1 year

Education:

  • High school

Location:

  • Corte Madera, CA