Head of Services

S&D Plumbing - Taylor, TX (30+ days ago)5.0


Business Award winning S&D Plumbing is one of the fastest growing, most innovative, and core values based companies in the plumbing industry. We currently dominate our marketplace and have enjoyed unprecedented growth the last several years. We only hire people that support our values, strive for excellence, desire accountability and thrive in a culture of having fun. Presently, we are looking for a Head of Services with a proven record of managing, leading, and motivating plumbing technicians as well as office staff. The perfect candidate MUST live and breathe their work and carry themselves with an entrepreneurial spirit within their position for the company. We feel this level of thought and commitment inspires the team and adds real value.

This position is responsible for supervising, managing, coaching and developing all Plumbing Service field technicians. You must have a laser focus on customer experiences and the WOW factor we want to deliver using our 9 Step Service Delivery System. The Head of Services utilizes customer service training to educate and assist Field Technicians with regard to educating customers in choosing service, finance options and handling customer relations. This person should be keenly aware of the importance of incentive programs and ensures fair and equitable distribution and proper documentation of work. Those candidates with a knowledge of the concept of up front pricing certainly are desirable.

The desired qualifications for this position include:

  • Ability to inspire and lead others to attain company goals.
  • Good presentation skills; able to convey confident and decisive messages.
  • Multi-tasker who enjoys working in the field with diverse teams on varied projects.
  • Detail oriented and highly organized with exceptional follow-through abilities.
  • Top performer who can instill pride of workmanship in self and others.
  • Passionate about our Company and loves the brand.
  • High integrity with advanced social skills and ability to make solid connections.
  • Strong desires to motivate technicians to be better tomorrow than they are today.
  • Outgoing personality that blends well with a fast-paced, goal-driven environment.
  • Technical aptitude with knowledge of local codes and ability to make on-the-job applications.
  • Highly motivated, self-starter who's flexible and has a great attitude.
  • Minimum of 5 years’ experience as a Plumbing Service Manager; or adequate field supervisory experience
  • Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information
  • Working knowledge of the techniques, methods, tools, & safety precautions of the Plumbing/Drain Cleaning trade
  • Excellent communication skills; both written and verbal
  • Able to work independently and able to instruct others
  • Proficient in Microsoft Applications including Word, Excel, Outlook, PowerPoint
  • Ability to multi-task when needed
  • Able to read blueprints, diagrams, and technical schematics
  • Good mathematical and analytical skills
  • Responsible for hiring, terminating and disciplining of employees
  • Employee scheduling, setting work priorities, and conducting departmental meetings
  • Coaching, counseling and training employees, evaluating performance and directing work assignments to ensure effective client and company objectives.
  • Responsible for meeting revenue and gross profit goals while assuring the work is completed on time and to the client’s satisfaction.
  • Responsible for working closely with other departments to ensure the proper transfer of all service work business data required for payroll, billing, accounts payable, vehicle management, and human resource management functions.

The salary and bonus opportunity for this position is highly competitive. S&D Plumbing is a family friendly operation “changing the game” in terms of work hours. We do not work on Sundays and are diligent about making sure our technicians maintain the right number of hours Monday through Saturday to ensure a proper work life balance.

If you are experienced, and ready to step up your already successful career with an award winning plumbing company in the state of Texas, contact General Manager Dan Dowdy with your resume, cell phone number and a note about who you are and why you might be a good fit for this position.

Job Type: Full-time