Manager, Leadership Development - Travel and Lifestyle Services

American Express - Sunrise, FL4.1

Operating across the Global Travel & Lifestyle Servicing organization, this position in the Global Talent & Engagement Team is responsible for development and execution of Learning programs to enhance the effectiveness of performance, provide enrichment and leadership effectiveness for all Band 30-40 TLS employees globally.
The successful candidate will lead and develop a team of Learning professionals globally to deliver relevant, engaging and accessible training development programs to all Band 30-40 employees. Will provide leadership with independent and transparent guidance, consultancy support and enhance tailored training solutions to drive performance.

Principal accountabilities:
Collaborate with internal and external partners to develop the most efficient and effective learning programs
Drive continuous improvement (effectiveness/efficiencies) through ongoing identification and analysis of internal and external practices & approaches
Champion programs to continuously build skills and bench-strength of the TLS organization
Develop and administer Leadership and enrichment learning to drive performance globally, and conduct ‘Train the Trainer’ programs where appropriate
Partner with other Global Talent & Engagement colleagues and teams to ensure appropriate sponsorship, adoption and deployment of curricula across processes, globally
Enable best practice sharing to increase overall colleague performance and proficiency
Ensure learning and development needs are matched with business objectives across TLS
Utilize direct reports and local market resources to maintain a scalable learning infrastructure
Coach and provide feedback to leaders in each market
Provide coaching optimization support through development of various tools
Create and deploy customized training programs globally
Measure and report on the impact and effectiveness of learning programs.
This role may be subject to additional background verification checks.


Required skills:
Prior professional experience in learning and development, with a solid understanding of the principles of adult learning
Strong business acumen; knowledge of strategy and financial/business operations
Excellent project management and planning skills, highly effective at decision making, multitasking and workload prioritization
Ability to influence virtually to achieve sponsorship and engagement across global markets
Confident and clear communication; ability to challenge the status quo and influence without direct authority
Understanding of differing customer/employee needs in various markets / functions
Analytical skills; ability to measure impact and effectiveness of learning programs and align metrics to business objectives
Experience in facilitation of learning and development programs – both in person and virtual instructor-led training
Ability to travel or work out of local business hours as required to support Global markets
Cultural awareness due to this being a Global role

University Degree; MBA an asset or equivalent combination of education and business experience

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 19006154
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 4, 2019, 12:56:16 PM