- High School Diploma or GED
- Associate's Degree
Provides coordination of the business affairs of the community and the daily operation of the office by providing assistance to the Executive Director and other department heads with all assigned tasks. Ensures a great first impression to all residents, families and visitors who come to Elmcroft.
Greets visitors and families at the door, directs them to where they need to go.
Takes inquiry information and then let the CRD or ED know that an inquiry is waiting.
Answers questions and assists residents as needed throughout the day. Solves problems as they arise.
Answers the telephone in a timely and professional manner. Takes and delivers messages for those department heads who are unavailable to take the call. Takes non-emergency messages for staff to return on their break.
Ensures cleanliness of the community entryway, foyer, sitting area and visitor restrooms.
Assists in dining room with meal service for those meals that occur during shift, which may include set-up of dining room, delivering meals, refilling drinks, clearing plates, and clean-up, as assigned.
Receives, sorts, and delivers mail to residents and staff.
Assists Healthy Lifestyles Director as needed to set up for an activity.
Driving for community business purposes including but not limited to, driving for sales calls/trips, marketing trips, visiting residents outside of the community, attending funerals for residents, assessing a potential or current resident at home, a hospital, a rehabilitation facility, a skilled nursing facility or a competitors community, attending training or providing coverage for another associate at another community, attending industry association meetings, attending off-site company meetings, and going to the store to purchase items for the community.
Maintain Resident files, ensuring all required paperwork is in order for state regulatory compliance.
Utilize Kronos to process and validate payroll data.
Maintains resident apartment and phone listing.
Oversee the Care Connect program in conjunction with the Community Relations Director to ensure each new resident makes a happy, healthy transition to the community.
Demonstrates ability to handle several tasks at the same time while maintaining a calm and efficient demeanor.
Performs a variety of administrative duties as assigned, which may include some of the following duties:
Maintains book of doctors appointments and transportation schedules.
Assist with Resident Move-N data entry.
Reviews all new hire paperwork with associates to ensure that their files are complete and that they are fully oriented to their new job and surroundings.
Maintains Associate files, ensuring all required paperwork is completed and filed appropriately in the employee file.
Facilitates and processes HR-related paperwork as necessary.
Maintains Associate training hours, to assure all associates are trained the appropriate number of hours according to state regulations. Informs Executive Director of those associates who are due for additional training to maintain compliance with state.
Assists with any assigned administrative duties including accounts payables which may include: maintaining AP filing system, invoice approval and workflow; maintain the - spend down spreadsheet; facilitate check requests, expense reports petty cash and credit applications.
Assists with any assigned administrative duties including account receivables which may include: maintaining the billing spreadsheet to track adjustments, move-ins and move outs; processing ancillary tracking forms and direct debit forms; oversight of anniversary increases on resident lease agreements; familiarity with the Aging report.
Is fully knowledgeable of the fire evacuation and disaster policy of the community and participates as assigned in fire and disaster drills.
Demonstrates an understanding of compliance and ethics program policies and procedures.
Completes all mandatory compliance, HIPAA and state and federal regulatory training as required.
Maintains appropriate degree of confidentiality.
Performs other duties as assigned and which relate to the success of Elmcroft and the Care, Comfort, and Happiness of our residents.
Education: High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
Must be in possession of, or have the ability to obtain, a valid state drivers license.
Travel may be required as needed
Address: 11246 Fallbrook Houston, TX - 77065
Property Description: Elmcroft of Cy-Fair
Property Number: 167-2016