Student Finance Advisor

Colorado Technical University - Schaumburg, IL (30+ days ago)3.7


Have you ever considered working in education, helping students on their educational journey? Have you ever thought about continuing your own professional and educational journey? At American InterContinental University (AIU), our employees have the opportunity to do both! AIU’s focus is on its students, and helping them along their path of learning and discovery. Do you have what it takes to help lead the way?

Becoming a Finance Advisor at American InterContinental University is a career move that will allow you to both leverage and strengthen your relationship building, communication and problem-solving skills to grow in an exciting and rewarding environment that enhances personal and professional development.

Prior experience working in education is not required. Experience in customer service, banking, collections, financial services, counseling, sales, call center operations or other relevant environments is preferred, but not required. If you are seeking an entry-level opportunity, this may be the job for you! However, if you have prior Financial Aid experience, we welcome that as well. What’s important is that you can make a positive, professional impression for individuals interested in pursuing a post-secondary education.

We offer nationally-recognized academic programs, and have extremely high standards for compliant and ethical behavior. We have an extensive paid training program designed to teach you the skills necessary to inspire individual worth and lifelong achievement, and support prospective students in their decision to pursue continuing education.

To support our commitment to continuous learning, eligible employees may apply for our generous tuition assistance program. Qualifying dependent family members may also be eligible to enroll in a degree program at a reduced cost. We also offer other competitive benefits including medical, dental, vision and a 401K plan.

A Finance Advisor delivers on AIU’s commitment of service and excellence to its students by building rapport, delivering clear and accurate information, offering effective solutions and maintaining contact with individuals through the financial aid process.

Principal Duties & Responsibilities

  • Provide an overview of the financial aid process and programs available to qualifying students.
  • Counsel students regarding financial aid paperwork, award information and options for covering education expenses.
  • Evaluate submitted documentation and determine additional requirements.
  • Calculate tuition and financial aid based on a student’s schedule and unique eligibility.
  • Deliver the highest level of service to students and others, while achieving performance metrics.
  • Comply with Title IV, state, military, VA and institutional requirements and standards.
  • Review changes to financial aid eligibility throughout the program.

Knowledge, Skills and Abilities, Competencies

  • High School diploma or its equivalent.
  • Basic computer skills, including the ability to quickly navigate web-based resources.
  • Entry-level experience in customer service, banking, collections, financial services, counseling, sales, call center operations or other related fields; more experience is preferred.
  • The ability and desire to create genuine relationships over the phone for the purpose of helping prospective students understand their financial aid options.
  • A positive attitude and commitment to work with a team and achieve team goals, while also working independently as an individual contributor.
  • Ability to interpret and apply internal and government policies, procedures and regulations.
  • Perform numeric calculations, including gross and net amounts based on percentages.
  • Simplify complex information and effectively communicate options and answer questions.
  • Ability to apply concepts from instructions and data provided in written, oral, diagram and schedule form.
  • Proficient in sorting, filtering, finding and adjusting data in spreadsheets.
  • Approach assigned tasks with a sense of urgency and an attention to detail.
  • Utilize active listening skills and patience to effectively problem solve.

Job Type: Full-time

Job Type: Full-time

Salary: $38,000.00 to $42,000.00 /year

Experience:

  • Customer Service: 1 year

Education:

  • High school